Nor1 Project Coordinator -220007OU Applicants are required to read, write, and speak the following languages: English Preferred Qualifications Nor1 Project Coordinator Location: EMEA Internal and/or External Travel: 5% Job Description The Nor1 Project Coordinator manages the relationship with the customer during the Nor1 implementation process, from the order to revenue. This role tracks and coordinates all moving pieces from the sale to implementation, training, and revenue engagement. They are responsible for the first level of escalation for the pre-launch teams. Manages Nor1 deliverables throughout the launch including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project timeline. Confers with implementation team, management, or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to the Nor1 Account Revenue Management team. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed. Responsibilities 1. Management of new Nor1 orders * Main point of contact through entire implementation and training process through go live * Review each sales order within their area of responsibility * Direct and ongoing communication with Hotel client contact and staff throughout project * Coordinates and hold the customer kick-off calls * Sets accurate expectations of installation process from pre- implementation process to post installation * Creates project frame, schedules and blocks resources for implementation and training * Assists hotels with pre-requisites and ensures client fully understands the implementation process. * Prepares project outline for implementation managers and trainers. * Serves as first point of escalation for the onsite resources * Escalates issues to Implementation Managers * Manages assigned projects from start to finish * This includes the following Nor1 products: * Nor1 CheckIn Merchandiser * Nor1 eStandby * Nor1 eXpress 2. Develop the relationship with the client, management company or/or corporate entity 3. Review and respond quickly to customer feedback and inquiries – escalate issues 4. Work with the sales/account management team * Hold project kick-off calls * Commit and block appropriate teams for pending orders and supplemental work 5. Administrative * Provide backup for other Project Coordinators as needed. * Review implementation schedule for each individual project and escalate scheduling conflicts to Implementation and Training managers * Review unlaunched orders and take action as needed to update Nor1 Operations management leads * Audit launches for customer satisfaction, communication, etc. * Manage new order entry points in the Nor1 apex for accurate reporting Qualifications/Skills: * 2-3 years experience in Project Coordination or Exec Administration * Bachelor’s Degree or equivalent in a relevant field (Business, Hospitality Management, Communication) * Demonstrated success managing complex projects * Excellent verbal and written communication skills * Hyper detail-oriented organization skills * Advanced Microsoft Office skillsDetailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. You should also be fluent in customer TAR reporting systems. Bachelors degree and three years related experience (and one year Client Relations experience) in hand, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). Job: Support Location: DE-DE,Germany-Hamburg Other Locations: DE-DE,Germany-Frankfurt am Main, DE-DE,Germany-MÜNCHEN, DE-DE,Germany-Berlin, DE-DE,Germany-DÜSSELDORF Job Type: Regular Employee Hire Organization: Oracle
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