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about 1 year ago
Location: Chertsey
Job type: Permanent
Sector: Manufacturing
Category: Design / Development Jobs
We are looking for a Technical Sales Support Engineer to answer customers’ technical questions and support the salesperson with technical issues. To take ownership of the order handling process in terms of defining specifications, details, traffic calculations, dimensions, CAD- and lay-out drawings and estimation of installation and delivery times and costs.

Customer relationship management:

Supports the Salesperson by analyzing customers’ technical needs and develops proposals

outlining how KONE’s products and services can provide clear solutions to meet these needs.

Customer contact for technical questions. May participate in planning / specification meetings.

Technical sales support in the customer process:

Provides technical and costing support for the sales process

Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.

Accountable for solution engineering

Ensure that the proposed solution fulfils the codes, regulations and safety requirements

Technical support in the delivery process:

Accountable for solution engineering

Organize the order documentation and order confirmation

Manage the drawing and related documents

Skills and experience required:

Bachelors degree in Engineering, or equivalent


Good communication skills

Attention to detail

Word, Excel, Outlook

Good written and spoken English

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Bonus, Company Car.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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