5 months ago
Site Reliability Developer 5-19000CSL
Job Title: Service
Reliability Developer (SRD), Cloud Service Centre
5 or above based on skills & experience
Purpose: As a Service Reliability Developer (SRD),
you will be focused on improving service reliability through automation, increasing
performance and operability of Oracle Cloud Services through smart, scalable,
repeatable solutions, and driving innovation back through the software
will have your hand on the pulse of the service and will play a key role in troubleshooting
and resolving service issues.
will create future automation and tooling that will allow us to continuously
improve our service.
role in driving improvements in availability, effort and velocity will delight
our customers while reducing costs of operations.
Description: We are looking for a Service Reliability
Operator (SRD) who will ensure the availability and
resiliency of our Cloud services 24x7x365. The ideal candidate will always have
a pulse on the Oracle’s SaaS services and be directly accountable for the
troubleshooting and resolution of service issues while continuously developing
solutions to improve telemetry and automation.
Your goal is to
improve availability by reducing time to mitigate through software development,
ensure we are measuring the right things, and automating tasks that impact
development velocity, availability or productivity.
You will leverage
excellence in communication, technical/business analysis, problem solving and
attention to detail to methodically resolve issues. Technically, you will understand the full stack of the services you
support (Network to Application) and are able to dig deep into the service to
determine how to best mitigate customer impact.
will drive improvements through the development of solutions and engage partner
teams to drive down incident counts, reduce severity of events and minimize Time
to Mitigate. You will help create a “Site Up” culture across all Oracle Cloud
We look to the SRD
to continually review and enhance systems,
methods, and applications to enable the delivery of a positive customer
experience to highly acclaimed hosted SaaS products.
As a member of the Oracle Cloud Service Centre team, you will be
surrounded by “willing to help” individuals representing some of the brightest
and most innovative minds in the industry. You will be a part of an
organization that prides itself on providing training, empowerment, and career
Automate the process of proactive
service checks and enhance smart monitor/triage tools that span automated
machine response, system/application alerts, E-mails, and phone calls to ensure
appropriate priority and response.
Gather data from service
impacting events from multiple signals, including phone, E-mail, service
telemetry, and alerting to build predictive models and automatic actions.
professionalism and precision to internal and external customers during high
Identify and work with
engineering to implement opportunities for automation, signal-to-noise
reduction, recurring issues, and other actions to reduce time to mitigate
service impacting events and increase the productivity of Cloud Operations and Development
Manage the coordination,
documentation and tracking of critical incidents ensuring rapid and complete
issue resolution and appropriate closed loop to customers and other key stakeholders.
Work upstream with Service
Operations and Development to develop and maintain standard operator procedures
and troubleshooting guides that improve time to mitigate.
Participate in project delivery
aimed at increasing capabilities around monitoring, notification, configuration
and deployment of servers and applications within the Oracle Cloud Platform.
Assist in the training and development of more junior team members.
Skills, Abilities, and Background
Able to work as part of a shift
in a 24x7x365 operations team.
o Must be willing to work non-standard work shift (though primary
shift is daytime) including evenings, holidays and weekends on a rotation
University degree (or minimum College
diploma) in the field of computer science or equivalent or 5+ years equivalent
work experience in infrastructure, systems, engineering or development
Excellence in verbal and
written communication. Ability to communicate with all levels during critical
Strong Technical background with an
ability to troubleshoot issues impacting large scale service architectures and
Demonstrable experience in one
or more scripting/programming languages:
Powershell, Python, Perl, PHP, etc.
Familiarity with TCP/IP
protocols, firewall management, and database administration.
Experience installing, configuring, and
maintaining Linux, Linux services, and Linux networking.
Configuration and maintenance of
applications such as Apache, Memcached, Squid, MySQL, NFS, DHCP, NTP, SSH, DNS,
Excellent knowledge of JIRA, Confluence.
Good interpersonal skills with ability to
present ideas in business-friendly and user-friendly language. Team oriented.
Highly self motivated and directed with keen
attention to detail.
Proven analytical and problem-solving skills
with strong customer service orientation.
Ability to effectively prioritize and execute
tasks in a high-pressure environmentDetailed Description and Job Requirements
Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
A BS or MS in Computer Science, or equivalent. Provides strategic and comprehensive complex business solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Provides strategic and comprehensive complex business solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 12+ years experience of running large scale customer facing web services.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job: Product Development
Location: GB-GB, UK-Reading
Job Type: Regular Employee Hire