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2 months ago
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Service Operations Engineer


Vodafone
Location: Leeds
Job type: Permanent
Sector: Systems Engineering
Category: Systems Engineering Jobs
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Role title: Cloud & Security Service Operations Engineer
Function: VB Customer & Future Operations
Band: I
Location: North of England (Balanced work life between home and office)

Role purpose:

Second line compute and network technical support for Cloud & Security customers

Key accountabilities and decision ownership:

• Keep customers’ businesses connected through pro-active and reactive technical support of cloud and security customer incidents and requests.
• Use business and customer toolsets and deliver service availability in line with agreed service levels
• Deliver root cause fix and/or workaround of complex customer incidents.
• Develop and broaden capabilities through coaching, mentoring and the creation of high quality technical support documentation.
• Support continuous service improvement

Core competencies, knowledge and experience:

• 3-4 years’ experience supporting physical and virtual server and network platforms and data protection technologies
• Clear understanding of security standards and principles surrounding operating systems and user management
• Have a proven track record of resolving complex high severity customer incidents
• Proven ability to focus on the customer at all times
• Confident when interacting with technical colleagues, customers, and key stakeholders

Must have technical/professional qualifications/experience:

• VMWare Administration and Support
• Windows Server OS Support
• Red Hat Linux/Solaris Support
• HP Hardware
• Cisco Hardware
• BMC Patrol (desirable)
• Solarwinds (desirable)
• Public Cloud Technologies

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too. Our excellent flexible benefits programme allows you to choose what’s right for you. Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.

The future is exciting. Ready?
Role title: Cloud & Security Service Operations Engineer
Function: VB Customer & Future Operations
Band: I
Location: North of England (Balanced work life between home and office)

Role purpose:

Second line compute and network technical support for Cloud & Security customers

Key accountabilities and decision ownership:

• Keep customers’ businesses connected through pro-active and reactive technical support of cloud and security customer incidents and requests.
• Use business and customer toolsets and deliver service availability in line with agreed service levels
• Deliver root cause fix and/or workaround of complex customer incidents.
• Develop and broaden capabilities through coaching, mentoring and the creation of high quality technical support documentation.
• Support continuous service improvement

Core competencies, knowledge and experience:

• 3-4 years’ experience supporting physical and virtual server and network platforms and data protection technologies
• Clear understanding of security standards and principles surrounding operating systems and user management
• Have a proven track record of resolving complex high severity customer incidents
• Proven ability to focus on the customer at all times
• Confident when interacting with technical colleagues, customers, and key stakeholders

Must have technical/professional qualifications/experience:

• VMWare Administration and Support
• Windows Server OS Support
• Red Hat Linux/Solaris Support
• HP Hardware
• Cisco Hardware
• BMC Patrol (desirable)
• Solarwinds (desirable)
• Public Cloud Technologies

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too. Our excellent flexible benefits programme allows you to choose what’s right for you. Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.

The future is exciting. Ready?
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