1548 jobs - 8 added today
Recruiting? Call us on 01772 639042
Email me jobs relevant to my job search
9 days ago
only 20 days until close

Service Line Manager


QinetiQ
Salary: In line with experience
Location: Malvern
Job type: Permanent
Category: Management Jobs
Apply on company site
Select how you want to share:
View similar
QinetiQ comprises teams of dedicated people; experts in defence, aerospace, security and related markets. We draw on our extensive technical knowledge and intellectual property to provide the know-how and support to solve some of the world’s most challenging problems. Our people make the critical difference to customers by providing unique approaches to problem solving. Why don’t you join some of the world’s finest scientific and technical minds and help us make tomorrow work today?

Job description/Person specification

The Service Line Manager is responsible for ensuring the quality of service provided by the operational service teams and for making sure that key performance indicators are met and maintained. They act as a focal point and co-ordinator for service development activity, through the management of SCRUM teams and as a controller of technology assets used in the delivery of service.

This is an internal facing role with responsibility for the day to day technical operation of a given service within QinetiQ’s Service Portfolio, reporting directly to an operations manager who holds overall accountability. They are responsible for assessing and measuring service output and to make recommendations for operational improvements across service lines

This role is also responsible for working with the Operations Manager to understand changes in the technical operation capability in order to support continuous service improvement.

Key Accountabilities:

1. Ensure allocated service lines within the QinetiQ Service Portfolio are compliant, delivered effectively and meet the expectations of the business and its customers
2. Provide SCRUM leaderships to allocated service lines within the QinetiQ Service Portfolio, ensuring that delivery teams can function effectively
3. Provide overall co-ordination of technology components of an allocated service line, to ensure that operations can be maintained
4. Provide service and technical knowledge expertise for the allocated service lines within the QinetiQ Service Portfolio and take ownership for keeping technical knowledge up to data and relevant.
5. Act as a single point of contact for service lines, its quality, availability and performance. Also be able to resolve any complex issues that may arise in relation to this. Responsible for ensuring that adequate service capability exists within the business to deliver the allocated service lines
6. Responsible for ensuring that the output of the allocated service line supports Internal and external customer Service Level Agreements and Key Performance Indicators.
7. Actively seeks out opportunities for continuous improvement for both the operational process and service offering.
8. Is able to identify trends in the external market and changes in customer demand to make suggestions and help implement improvement to the existing service offering.
9. Contributes to the development and selection of technology and tools that are used to support the operation of allocated services

Key Capabilities:

• Knowledge of Agile, SCRUM and ITIL methodologies
• Knowledge of fundamentals of Information Technology and system design
• Ideally knowledge and experience in organisational effectiveness and operations management
• Ideally knowledge of quality management principles and practices
• Ability to analyse data and has strong attention to detail.
• Resource co-ordination in a functional and matrix organisation.
• Ability to influence stakeholders across various positions and levels
• Communication skills - the ability to write and present complex subject matters in a clear and concise manner
• Ability to collaborate with others

Experience & Qualifications:

• Experience of working in an Information Technology domain preferably Cyber Security
• Experience in Technical Operations Management across, complex, managed service and product propositions
• Degree educated in Information Technology or equivalent experience
• Working knowledge of or qualification in ITIL and SCRUM methodologies
• Experience of driving operational excellence across existing delivery teams
• SC clearance
• Experience of solving complex problems
• Experience in allocation and co-ordination of workload within a team

#QQ
#LI-QQ
QinetiQ comprises teams of dedicated people; experts in defence, aerospace, security and related markets. We draw on our extensive technical knowledge and intellectual property to provide the know-how and support to solve some of the world’s most challenging problems. Our people make the critical difference to customers by providing unique approaches to problem solving. Why don’t you join some of the world’s finest scientific and technical minds and help us make tomorrow work today?

Job description/Person specification

The Service Line Manager is responsible for ensuring the quality of service provided by the operational service teams and for making sure that key performance indicators are met and maintained. They act as a focal point and co-ordinator for service development activity, through the management of SCRUM teams and as a controller of technology assets used in the delivery of service.

This is an internal facing role with responsibility for the day to day technical operation of a given service within QinetiQ’s Service Portfolio, reporting directly to an operations manager who holds overall accountability. They are responsible for assessing and measuring service output and to make recommendations for operational improvements across service lines

This role is also responsible for working with the Operations Manager to understand changes in the technical operation capability in order to support continuous service improvement.

Key Accountabilities:

1. Ensure allocated service lines within the QinetiQ Service Portfolio are compliant, delivered effectively and meet the expectations of the business and its customers
2. Provide SCRUM leaderships to allocated service lines within the QinetiQ Service Portfolio, ensuring that delivery teams can function effectively
3. Provide overall co-ordination of technology components of an allocated service line, to ensure that operations can be maintained
4. Provide service and technical knowledge expertise for the allocated service lines within the QinetiQ Service Portfolio and take ownership for keeping technical knowledge up to data and relevant.
5. Act as a single point of contact for service lines, its quality, availability and performance. Also be able to resolve any complex issues that may arise in relation to this. Responsible for ensuring that adequate service capability exists within the business to deliver the allocated service lines
6. Responsible for ensuring that the output of the allocated service line supports Internal and external customer Service Level Agreements and Key Performance Indicators.
7. Actively seeks out opportunities for continuous improvement for both the operational process and service offering.
8. Is able to identify trends in the external market and changes in customer demand to make suggestions and help implement improvement to the existing service offering.
9. Contributes to the development and selection of technology and tools that are used to support the operation of allocated services

Key Capabilities:

• Knowledge of Agile, SCRUM and ITIL methodologies
• Knowledge of fundamentals of Information Technology and system design
• Ideally knowledge and experience in organisational effectiveness and operations management
• Ideally knowledge of quality management principles and practices
• Ability to analyse data and has strong attention to detail.
• Resource co-ordination in a functional and matrix organisation.
• Ability to influence stakeholders across various positions and levels
• Communication skills - the ability to write and present complex subject matters in a clear and concise manner
• Ability to collaborate with others

Experience & Qualifications:

• Experience of working in an Information Technology domain preferably Cyber Security
• Experience in Technical Operations Management across, complex, managed service and product propositions
• Degree educated in Information Technology or equivalent experience
• Working knowledge of or qualification in ITIL and SCRUM methodologies
• Experience of driving operational excellence across existing delivery teams
• SC clearance
• Experience of solving complex problems
• Experience in allocation and co-ordination of workload within a team

#QQ
#LI-QQ
Apply on company site

Email me jobs relevant to my job search

  Back to the top