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7 months ago
Lloyds Banking Group
Salary: £42,183 - £46,870
Location: London
Job type: Permanent
Sector: Manufacturing
Category: Maintenance Jobs
End Date

Friday 18 October 2019

Salary Range

£42,183 - £46,870

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Working within the Financial Wellbeing Lab you will play a pivotal role in the next stage of our transformation journey. The Lab’s purpose is to create a leading experience to help our customers before, during and after financial difficulty. We will ensure we help them become more financially resilient and improve their overall financial wellbeing. We aim to achieve this purpose through improving colleague tools, creating tools to allow customers to better manage their day-to-day finances, and by simplifying the Customer Financial Assistance systems through an increased focus on Test Automation, DevOps, Cloud technologies and Rationalisation.

Job Description

As Service Engineer Assistant you’ll help the lead champion the availability of service for our customers and colleagues. Representing Service Delivery, you’ll support Lab Engineering Leads, Product Owners, Product Owners and Teams to enforce Service principles, disciplines, standards and processes within Labs and Teams.

You’ll be responsible for supporting & developing Operational Run capability by working with others on how to build serviceability into the design of new solutions, minimising risk and delivering cost efficient software. Your priority will be to ensure that Labs prioritise effectively between existing issues and new features from their Product backlogs.

Overall the Service Engineer Assistant is a team player, who is able to support the development of others, whilst providing guidance.

Being part of cross-disciplinary teams, Service Engineers should be able to showcase excellent interpersonal and communications skills. Work in a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and often non-routine whilst being quick learners who can learn and adapt to new technologies being used within Lloyds and the wider industry.

Key Responsibilities

Incident Management & Insights

Understand what the incident portfolio is and why it exists for the Value Stream
Analyse new trends and issues in live software solutions and make general recommendations
Create MI and reports to be shared with Lab and Value Stream Leadership
Able to manipulate lists of existing incidents to reflect trends
Be aware of Bank Service Level Agreements to ensure that these are being met
Ensure their contributions to software solutions adhere to Quality Charter

Problem Management & Insights

Understand the Problem portfolio for the Value Stream
Create MI to be shared with Lab and Value Stream Leadership
Create Lists of the Impact of existing problems
Be aware of Bank Service Level Agreements to ensure that these are being met
Ensure software solutions they are involved in adhere to Quality Charter Ensure software solutions adhere to Quality Charter

Change Management & Insights

Understand production change process
Provide impact analysis to Lab and Value Stream Leadership
Assist in planning and scheduling of change
Be aware of changes being applied to Value Stream/Lab supported production services

What we’ll need from you…

Passionate and Customer driven - strong desire to serve customers and ensure that functionality of software operates to meet their needs
Communicates effectively- able to build working relationships with a number a stakeholder, with a passion for helping others
Comfortable challenging stakeholders
Situational Adaptability - works effectively in different team / lab environments
Continuous Learner – has a keen appetite to continuously improve
Analytical - able to analyse incident data and explore patterns
Organisationally Savvy - able to network effectively within their area of focus and understands Lloyds operating structures

Knowledge & Experience

Stakeholder Management - ability to engage and support key stake holders
Operational excellence & Experience in IT support - understands Production environments, complexities of system architecture
Production Testing experience – basic knowledge of Lloyds system architecture and requirements for thorough testing pre release
Relevant knowledge or experience of the specific Business area and supporting systems beneficial but not critical to the Role
Risk Management – Aware but not responsible for implementation risks and considerations, including: run cost management, supplier performance, resource supply and demand, regulatory compliance and quality management

We all learn and develop with our experience but we know that having the right approach is the key to being successful. So whilst skills, knowledge and prior experience are important to us we want people who are highly motivated, and enthusiastic with an inquisitive and curious approach to work.

Our group values of Keeping it Simple, Making a Difference Together and Pitting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us.

At LBG, we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people.

Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications on a CV. So if even if you can’t say ‘yes’ to all of the above, but you’re self-motivated, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we’d love to hear from you…

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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