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27 days ago
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Senior Technical Training Specialist


Dell
Location: London
Job type: Permanent
Category: Human Factors Jobs
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Job Description

CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for a Sr. Technical Trainer to join our growing training team. The Technical Trainer will be part of the Customer Success organization and will deliver quality training to our client base resulting in strong client adoption and retention. CloudHealth is a multi-cloud SaaS product that helps customers effectively utilize hybrid cloud environments.

The Elevator Pitch: Why will you enjoy this new opportunity?

You love being on the front lines of the business working with our top tier partners, internal executives, and are looking for a role that would allow you to help channel partners get the most value from the CloudHealth platform by delivering and developing effective courses. You are looking for an opportunity to be on the forefront of the cloud revolution and possess a strong training background with experience supporting enterprise customers in a SaaS environment.

We are looking for those with the skills and drive to have maximum impact on Customer Success KPIs. We are looking for someone with direct partner experience who can help us build out our certification program

What is the primary need, technical challenge, and/or problem you will be responsible for?

We need a high-energy, creative individual with successful technical training experience as well as direct partner experience who can help us train our partners, and help them maintain and grow their business. You will be helping us maintain and expand our certification program, and course offerings.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

Immediately and in an ongoing manner you will:

· Deliver courses for customers and partners. Courses are most frequently delivered as virtual hands-on sessions that range from 1-3 hours. Onsite training delivery may also be required.

· Work cross-functionally to create course content that reflects current product functionality and industry best practices.

· Administer processes related to training including maintaining content in the learning management system, gathering student training data, scheduling courses, and ensuring customers are enrolled in the appropriate courses for their role.

· Design and develop training solutions for CloudHealth Partners including interactive instructor-led training courses, e-learnings, videos, and onsites, as well as all related materials and resources

· Ability to travel to different locations for localized bootcamps and customized training.

· Be expected to use best practices to help teach standardization and efficiencies across our customer base to ensure full value realization.

· Partner with colleagues in Channel Account Management, Engineering and Professional Services to ensure all customer needs are met.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of CloudHealth’s world-class Customer Success organization, you will:

* Utilize your product domain expertise and serve as your channel partners’ trusted technical trainer
* Collect and analyze usage data to identify trends, advance adoption and create relevant training courses.
* Oversee and lead onboarding training plans, training programs, strategic planning, and product demonstrations on new features and services.
* Create and administer the certification exams

What is the leadership like for this role? What is the structure and culture of the team like?

The leader of the Training organization has extensive industry and product-specific expertise as well as a long tenure at CloudHealth.

The Training team is made up of versatile professionals who are willing and able to learn new technologies. With technology constantly evolving over time, we are committed to hiring those with an ambition to learn, who possess strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honesty.

Category : Client Support
Subcategory: Customer Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-07-08

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at javascript:void(0);.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Job ID: R2008237
Job Description

CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for a Sr. Technical Trainer to join our growing training team. The Technical Trainer will be part of the Customer Success organization and will deliver quality training to our client base resulting in strong client adoption and retention. CloudHealth is a multi-cloud SaaS product that helps customers effectively utilize hybrid cloud environments.

The Elevator Pitch: Why will you enjoy this new opportunity?

You love being on the front lines of the business working with our top tier partners, internal executives, and are looking for a role that would allow you to help channel partners get the most value from the CloudHealth platform by delivering and developing effective courses. You are looking for an opportunity to be on the forefront of the cloud revolution and possess a strong training background with experience supporting enterprise customers in a SaaS environment.

We are looking for those with the skills and drive to have maximum impact on Customer Success KPIs. We are looking for someone with direct partner experience who can help us build out our certification program

What is the primary need, technical challenge, and/or problem you will be responsible for?

We need a high-energy, creative individual with successful technical training experience as well as direct partner experience who can help us train our partners, and help them maintain and grow their business. You will be helping us maintain and expand our certification program, and course offerings.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

Immediately and in an ongoing manner you will:

· Deliver courses for customers and partners. Courses are most frequently delivered as virtual hands-on sessions that range from 1-3 hours. Onsite training delivery may also be required.

· Work cross-functionally to create course content that reflects current product functionality and industry best practices.

· Administer processes related to training including maintaining content in the learning management system, gathering student training data, scheduling courses, and ensuring customers are enrolled in the appropriate courses for their role.

· Design and develop training solutions for CloudHealth Partners including interactive instructor-led training courses, e-learnings, videos, and onsites, as well as all related materials and resources

· Ability to travel to different locations for localized bootcamps and customized training.

· Be expected to use best practices to help teach standardization and efficiencies across our customer base to ensure full value realization.

· Partner with colleagues in Channel Account Management, Engineering and Professional Services to ensure all customer needs are met.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of CloudHealth’s world-class Customer Success organization, you will:

* Utilize your product domain expertise and serve as your channel partners’ trusted technical trainer
* Collect and analyze usage data to identify trends, advance adoption and create relevant training courses.
* Oversee and lead onboarding training plans, training programs, strategic planning, and product demonstrations on new features and services.
* Create and administer the certification exams

What is the leadership like for this role? What is the structure and culture of the team like?

The leader of the Training organization has extensive industry and product-specific expertise as well as a long tenure at CloudHealth.

The Training team is made up of versatile professionals who are willing and able to learn new technologies. With technology constantly evolving over time, we are committed to hiring those with an ambition to learn, who possess strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honesty.

Category : Client Support
Subcategory: Customer Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-07-08

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at javascript:void(0);.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Job ID: R2008237
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