What is the purpose of the role?
We are seeking a Senior Network Protection Investigator to lead a field team to successfully solve cases of sewer misuse at source. You will be responsible for the individual development of your team through coaching, motivating and by driving performance through key metrics. You will gather the necessary evidence and intelligence on events using multiple sources. All information gathered must be appropriate to enable presentation to a civil or criminal stand. You will need to be flexible in your working location and willing to travel across London to support your field team.
What makes this role unique?
This is a new position within a growing team where you will be responsible for developing and implementing continuous improvements to optimise team performance and reduce sewer misuse. You will be responsible for the teams output, ensuring there is a balance between proactive and reactive work in order to maximise efficiency. In this challenging role, you will be required to support your team in the field at times and ensure they are working within the health and safety guidelines. In cases of persistent sewer misuse you will escalate the case preparing the necessary documentation in support of cost recovery and prosecution under the provisions of The Water Industry Act 1991. No two days are the same and if you enjoy a challenge and thrive on working in an environment that offers variety, where you will be liaising with multiple businesses, this is the ideal role for you.
What will this role involve?
People/performance management: You will set high standards and carry out quality monitoring alongside your team in the field to ensure we are solving cases efficiently. Through regular 1-2-1s and coaching sessions you will lead an improvement in your team's performance and thus the service and experience of our customers.
Customer and Stakeholder management: You will ensure your team acts professional at all times with early personal interventions as required. You will liaise with customers and businesses and support them to improve their grease management practices.
Case management: You will allocate high risk jobs to your team through a work management system, ensuring they gather the necessary evidence should the case be escalated. You will prepare cases for enforcement action, ensuring the required evidence has been gathered and presented suitably.
Motivation: It can be a tough environment and you will need to keep your team motivated to meet targets and to be passionate about what we do. You will need to communicate and share a range of messages.
Lead change: As we evolve our network protection team and continuously improve how we manage sewer misuse, you will lead and embed these changes so they become reality.
What are we looking for?
We are looking for someone who has the ability to lead a team by using 'a hands' on approach and achieve results by tackling sewer misuse at its source. You will have a strong focus on and good working knowledge of health and safety. Ideally you will have an enforcement background and experience working with and managing customer relationships. You will have an aptitude for understanding the technical and legal aspects of the role, to ensure successfully and robust interpretation and solutions. You will need to be competent in using IT systems to be able to allocate cases to your team and keep the business informed at all times. Due to the nature of the role, a clean driving license is essential.
Thames Water may conduct background checks and any offer may be withdrawn if you fail to disclose any relevant material that causes conflict with you being able to complete the duties of the role; which will include; taking witness statements, dealing with and handling evidence within the evidential chain, giving evidence in legal proceedings under oath.
Thames Water information and salary details
This role has a flexible working location but requires you to attend our Rickmansworth office up to 2-3 days per week. You must be flexible to travel to multiple offices within the catchment and willing to travel across London to support the team on a regular basis. We are offering a salary of up to £35,000.00 depending on experience. A company car/ car allowance will be supplied. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 17/10/2018.