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25 days ago
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Sales Coordinator


Barhale
Location: Walsall
Job type: Permanent
Category: Engineering Sales Jobs
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Sales Coordinator The Role: The Sales Coordinator is responsible for dealing with all incoming customer orders and
enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of
customer service and maximise on all opportunities to assist with the growth of all aspects of
BCS.
Key Responsibilities: Sale & Hire Order Processing  Process customer orders and requisitions received for hire and sale products, liaising

with department team leaders on availability of hire products and system alerts for
stocked items.  Maintain communication with the customer for all information required to fully
process orders.  Liaise with the procurement team on all bespoke requests to obtain cost and
availability.  Follow up on stock alerts with the procurement team to obtain delivery dates and split
orders within the system where required.  Manage the central mailbox with the team for all incoming orders, ensuring emails
are dealt with in a timely manner and processed in the system for visibility of
progress.  Ensure we are maximising hire utilisation across the business working with team
leaders and management to fulfill all hire requests.  Provide the external hire team with requisitions for hire items we are unable to
supply.

Quotations  Raise system quotations for all customer enquiries, liaising with account managers
where required and senior management for high value enquiries.  Ensure customer enquiries are dealt within agreed timescales and all
communications are saved within the system to provide the team with visibility.  Monitor open quotations and follow up on all quotations submitted to customers by
agreed follow up dates.  Obtain reasons why for all quotations not won, feeding this information back into the
system for reporting purposes.

Customer Service  Ensure the level of service provided to BCS customers is of the highest standard and
all communications maintained.  Queries and issues are to be dealt with as a matter of urgency to minimise the
potential impact on the business.  Complaints process to be followed for all customer complaints.  Monitor sales due for delivery each day and follow up on all unconfirmed orders to
prevent orders becoming overdue.  Queries relating to stock, transport etc must be fed back to customer to agree a new
delivery date. CF820-51 Version 1

Page 1 of 4

------------

 Phone calls are to be answered within 3 rings.
System and Process  Responsible for maintaining a cleansed system with relevant data.  Customer contacts and address details to be saved in full and removed as required.  Documents to be saved in the system folder structure for all correspondence.  Adhere to all system alerts; customers on hold, credit limits, agreed sale prices.  Assist with the goods return to customer process generating collection paperwork

and creating miscellaneous trips within the depot schedule.  Follow up returns to depot and investigate issues where required.  Investigate credit requests and feedback to management and accounts team where
required.  Work with the accounts team on all proforma account orders ensuring payments are
completed prior to processing with the operations team.  Ensure processes are followed, providing management with feedback to assist with
continuous improvement.  Contribute to the near miss procedure.  Maintain a high level of customer service to all times.

Key measures & targets:  Reports; Quotes requiring follow up, overdue sales  Efficient management of the central mailbox  Credit raised relating to support services
Key relationships:  External sales team,  Procurement team  Logistics coordinator  Department team leaders Person Specification: The successful candidate is likely to meet all of the following criteria:
Essential  Good administrative and organisational skills. Computer literate essential  Ability to process a high number of enquires, calls and orders with excellent attention

to detail  Good understanding of customer service expectations and excellent telephone
manner  Able to communicate with a number of other teams to fulfil order requirements

Desirable  Product knowledge or previous experience within construction or traffic management
industry  System experience using similar SOP system to Syrinx

CF820-51 Version 1
Page 2 of 4

------------

Benefits: As well as offering a competitive salary, remuneration for this role includes flexible benefits,
which provides a range of guaranteed benefits including but not limited to:
 5% Company pension contribution  Life Assurance at 2 x notional salary  Single persons private medical cover  Permanent Health Cover

Benefits: As well as offering a competitive salary, remuneration for this role includes flexible benefits,
which provides a range of guaranteed benefits including but not limited to:
 5% Company pension contribution  Life Assurance at 2 x notional salary  Single persons private medical cover  Permanent Health Cover

About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately-owned company. We are a
leading supplier of safety and construction products and services that has depots in both the
Midlands and Scotland. We pride ourselves on providing a first-class service to all our
customers, ensuring the right product or solution is delivered to the right location on time. With
over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is
delivered direct via our own dedicated transport fleet or those of our partners.
Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary
and permanent road traffic signs and bespoke steel fabrication/installation which includes foot
bridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic
management, safety & lifting and site equipment products. These include Bollé, Pulsar,
Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters,
Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection
since 1999. We have our own purpose-built maintenance and calibration facility for gas
detection, cable avoidance, breathing apparatus and lifting equipment which along with our
fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our
staff are trained and fully qualified in maintenance, calibration and inspection of a full range of
specialist safety & lifting equipment.
Our People: With a direct work force philosophy, the company culture is driven by our core
values, which describes how we act day-to-day. We ensure all your needs are met through
our national call centre and dedicated account management.
CF820-51 Version 1

Page 3 of 4

------------

Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO
50001:2011 standards, which means our customers can have complete confidence that we
have an ongoing commitment to be a safe, efficient and responsible partner. How to apply: Please send your current CV and covering email outlining your suitability for the role and
quoting the reference number to -*******
We are an equal opportunities employer. We are determined that no job applicant or employee receives less
favourable treatment on the grounds of sex, pregnancy or maternity, gender re-assignment, sexual orientation,
religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to
Barhale and will be handled in accordance with the requirements of the Data Protection Act. CF820-51 Version 1

Page 4 of 4

------------
Sales Coordinator The Role: The Sales Coordinator is responsible for dealing with all incoming customer orders and
enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of
customer service and maximise on all opportunities to assist with the growth of all aspects of
BCS.
Key Responsibilities: Sale & Hire Order Processing  Process customer orders and requisitions received for hire and sale products, liaising

with department team leaders on availability of hire products and system alerts for
stocked items.  Maintain communication with the customer for all information required to fully
process orders.  Liaise with the procurement team on all bespoke requests to obtain cost and
availability.  Follow up on stock alerts with the procurement team to obtain delivery dates and split
orders within the system where required.  Manage the central mailbox with the team for all incoming orders, ensuring emails
are dealt with in a timely manner and processed in the system for visibility of
progress.  Ensure we are maximising hire utilisation across the business working with team
leaders and management to fulfill all hire requests.  Provide the external hire team with requisitions for hire items we are unable to
supply.

Quotations  Raise system quotations for all customer enquiries, liaising with account managers
where required and senior management for high value enquiries.  Ensure customer enquiries are dealt within agreed timescales and all
communications are saved within the system to provide the team with visibility.  Monitor open quotations and follow up on all quotations submitted to customers by
agreed follow up dates.  Obtain reasons why for all quotations not won, feeding this information back into the
system for reporting purposes.

Customer Service  Ensure the level of service provided to BCS customers is of the highest standard and
all communications maintained.  Queries and issues are to be dealt with as a matter of urgency to minimise the
potential impact on the business.  Complaints process to be followed for all customer complaints.  Monitor sales due for delivery each day and follow up on all unconfirmed orders to
prevent orders becoming overdue.  Queries relating to stock, transport etc must be fed back to customer to agree a new
delivery date. CF820-51 Version 1

Page 1 of 4

------------

 Phone calls are to be answered within 3 rings.
System and Process  Responsible for maintaining a cleansed system with relevant data.  Customer contacts and address details to be saved in full and removed as required.  Documents to be saved in the system folder structure for all correspondence.  Adhere to all system alerts; customers on hold, credit limits, agreed sale prices.  Assist with the goods return to customer process generating collection paperwork

and creating miscellaneous trips within the depot schedule.  Follow up returns to depot and investigate issues where required.  Investigate credit requests and feedback to management and accounts team where
required.  Work with the accounts team on all proforma account orders ensuring payments are
completed prior to processing with the operations team.  Ensure processes are followed, providing management with feedback to assist with
continuous improvement.  Contribute to the near miss procedure.  Maintain a high level of customer service to all times.

Key measures & targets:  Reports; Quotes requiring follow up, overdue sales  Efficient management of the central mailbox  Credit raised relating to support services
Key relationships:  External sales team,  Procurement team  Logistics coordinator  Department team leaders Person Specification: The successful candidate is likely to meet all of the following criteria:
Essential  Good administrative and organisational skills. Computer literate essential  Ability to process a high number of enquires, calls and orders with excellent attention

to detail  Good understanding of customer service expectations and excellent telephone
manner  Able to communicate with a number of other teams to fulfil order requirements

Desirable  Product knowledge or previous experience within construction or traffic management
industry  System experience using similar SOP system to Syrinx

CF820-51 Version 1
Page 2 of 4

------------

Benefits: As well as offering a competitive salary, remuneration for this role includes flexible benefits,
which provides a range of guaranteed benefits including but not limited to:
 5% Company pension contribution  Life Assurance at 2 x notional salary  Single persons private medical cover  Permanent Health Cover

Benefits: As well as offering a competitive salary, remuneration for this role includes flexible benefits,
which provides a range of guaranteed benefits including but not limited to:
 5% Company pension contribution  Life Assurance at 2 x notional salary  Single persons private medical cover  Permanent Health Cover

About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately-owned company. We are a
leading supplier of safety and construction products and services that has depots in both the
Midlands and Scotland. We pride ourselves on providing a first-class service to all our
customers, ensuring the right product or solution is delivered to the right location on time. With
over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is
delivered direct via our own dedicated transport fleet or those of our partners.
Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary
and permanent road traffic signs and bespoke steel fabrication/installation which includes foot
bridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic
management, safety & lifting and site equipment products. These include Bollé, Pulsar,
Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters,
Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection
since 1999. We have our own purpose-built maintenance and calibration facility for gas
detection, cable avoidance, breathing apparatus and lifting equipment which along with our
fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our
staff are trained and fully qualified in maintenance, calibration and inspection of a full range of
specialist safety & lifting equipment.
Our People: With a direct work force philosophy, the company culture is driven by our core
values, which describes how we act day-to-day. We ensure all your needs are met through
our national call centre and dedicated account management.
CF820-51 Version 1

Page 3 of 4

------------

Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO
50001:2011 standards, which means our customers can have complete confidence that we
have an ongoing commitment to be a safe, efficient and responsible partner. How to apply: Please send your current CV and covering email outlining your suitability for the role and
quoting the reference number to -*******
We are an equal opportunities employer. We are determined that no job applicant or employee receives less
favourable treatment on the grounds of sex, pregnancy or maternity, gender re-assignment, sexual orientation,
religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to
Barhale and will be handled in accordance with the requirements of the Data Protection Act. CF820-51 Version 1

Page 4 of 4

------------
Apply

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