23 days ago
Sales and Customer Service Advisor
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for a Sales and Customer Service Advisor to join our team in Tunstead House, Buxton at Tarmac.
We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
Reporting directly to the Sales Team Leader, you will take responsibility for managing customers from enquiry to invoice. This includes receiving and processing price enquiries and orders, haulier management, credit and debit note generation, ordering of purchased materials, and timely investigation and resolution of customer invoice queries and complaints.
Ultimately, we are aiming to deliver the best possible customer experience.
The successful candidate will be flexible and work within the team, becoming multi-skilled in other roles to meet the needs of the business. It is key for the role holder to build and maintain a good rapport and effective working relationships with other team members, senior commercial managers, supply planning manager, data management, team operational managers, plant staff, contract hauliers & weighbridge team.
The Ideal Candidate
This is a varied, complex and rewarding position that requires a motivated, enthusiastic team player with experience in customer service and/or customer account management. The successful applicant will have experience of administrative support and an excellent eye for detail. A good working knowledge of Microsoft office, (Word and Excel etc) is essential and a working knowledge of SAP would be preferable.
Formal qualifications: 5 GCSEs (or equivalent) including Maths and English, Grades A-C.
We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits.
Some of the range of benefits on offer to employees include:
* Bonus scheme
* Enhanced holiday entitlement
* Contributory pension scheme
* Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
* Access to our Employee Assistance helpline for free and confidential advice.
* Training and development opportunities