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12 days ago
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Resource Manager


Oracle
Location: UK
Job type: Permanent
Category: Management Jobs
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Resource Manager-21000LJH Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

POSITION OVERVIEW

The Resource Manager (RM) is responsible for supporting Customer Success (CS) leadership in aligning the right people to the right projects at the right time. The RM is a critical function reporting to the Resource Management Organization (RMO) in support of a global CS organization

This role will be responsible for staffing and resourcing customer-facing Services engagements. You will be responsible for leading the process for resource tracking and allocation across Oracle consulting engagements, ensuring the right fit of consultant capabilities against customer needs, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing. This is a hands-on role, interacting with consultants, sales, project managers and senior Customer Success leadership. The RM also manages tools, data, and reporting pertaining to resource management of CS staff, including capability, availability, and utilization data. In addition, the RM will be a focal point for people initiatives to improve the skills and quality of our consulting resources.

This position will be based in Makati City, Philippines.

MAIN RESPONSIBILITIES

-Work closely with vertically aligned Practice Managers, Project Managers, and services pre/post sales Solution Principals to understand project staffing needs and requirements

-Develop and optimize the tools necessary for efficient and effective staffing

-Manage RMO initiatives based on Customer Success strategic plan

-Ensure consistency of adoption and use of process, methodology and tools across the Practice

-Provide forecasts as well as analyze and report on key business metrics related to staffing, utilization, margins, implementation progress, issues, etc

-Schedule and coordinate the process of staffing Oracle resources to client projects

-Receive and respond to all resource requests and resolve escalations

-Coordinate with CS teams and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements

-Review and recommend project staffing to address project technical requirements considering Practice data such as existing client relationships, Skills Matrix, availability, budget, utilization

-Coordinate with project managers and other leaders as needed to review, recommend, and confirm resource assignments; including facilitation of resource meetings

-Document and track all open and committed resource assignments, forecast possible at-risk projects or Practice resource constraints

-Follow-up with client account owners, other business units, and other stakeholders as needed to confirm resource assignments and project plans on track

-Management of CS / Vertical Resource Skill Matrix, ensuring all CS resources have an updated Skills Matrix

-Ensure all projects are staffed in a timely manner

-Develop and propose process improvements around resource staffing needs across all verticals and all geographic areas

-Must be experienced with managing conflicting priorities, reactive staffing requests and the ability to maintain a calm and focused approach to resolving issues

-Mentor other Resource Managers

-Manage special projects as assigned

KNOWLEDGE AND SKILLS

-Must have knowledge in applying Resource Management principles and procedures in Consulting or similar organizations

-Must have 6+ years of relevant work experience

-Experience in using SaaS applications like NetSuite and OpenAir strongly preferred

-Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook

-Bachelor’s degree required

-Demonstrated track record of implementing best-in-class resource management methodology using computer-based resource planning and scheduling systems and tools

-Demonstrated high level of analytical and problem-solving skills in managing complex deployments

-Excellent inter-personal, written, and verbal communication skills

-Work independently with minimal supervisionDetailed Description and Job Requirements

Responsible for presenting available internal and sometimes external resources (offshore, nearshore, and contractors) to fit project demand and budget.

Influences and partners with Consulting management to maximize revenue opportunities, achieve the highest utilization, and increase customer satisifaction. Responsible for the collection, management, and communication of detailed resource specifications for assigned practice. Proactively identifies resources, using a variety of methods, or open specifications. Coach management on best practices related to open advertisements. Screens and makes recommendation nominations with management. Escalate urgent requests on priority staffing calls. Submit Consulting Loan Agreements for new assignments and extensions. May approve CLA's on behalf of management. Confirm assignment end dates by proactively inquiring on extension opportunities. Has detailed knowledge of assigned consultants skill levels, experience, and staffing preferences. Actively monitor the selection/acceptance process for assigned resources. Offer creative solutions when no resources with necessary skill sets are available. Recommend creative ways to utilize unassigned consultants. Identifies and drives resolution resourcing challenges, obstacles, conflicts and political issues. Update system with resource selection decision and supporting reason. Maintain data integrity. Consolidates and provides overall practice reports and support ad hoc resourcing reporting. Coach assigned management and representatives on resourcing roles and responsibilities, processes, policies, and rules of engagement.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Ability to influence. Demonstrates broad and deep knowledge of consulting skill sets across all supported Oracle product lines and service lines. Presentation skills. Eights years of resource management or related experience. Undergraduate degree or equivalent experience needed.

Job: Business Operations

Travel: Yes, 25 % of the Time

Location: Philippines

Job Type: Regular Employee Hire

Organization: Oracle
Resource Manager-21000LJH Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

POSITION OVERVIEW

The Resource Manager (RM) is responsible for supporting Customer Success (CS) leadership in aligning the right people to the right projects at the right time. The RM is a critical function reporting to the Resource Management Organization (RMO) in support of a global CS organization

This role will be responsible for staffing and resourcing customer-facing Services engagements. You will be responsible for leading the process for resource tracking and allocation across Oracle consulting engagements, ensuring the right fit of consultant capabilities against customer needs, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing. This is a hands-on role, interacting with consultants, sales, project managers and senior Customer Success leadership. The RM also manages tools, data, and reporting pertaining to resource management of CS staff, including capability, availability, and utilization data. In addition, the RM will be a focal point for people initiatives to improve the skills and quality of our consulting resources.

This position will be based in Makati City, Philippines.

MAIN RESPONSIBILITIES

-Work closely with vertically aligned Practice Managers, Project Managers, and services pre/post sales Solution Principals to understand project staffing needs and requirements

-Develop and optimize the tools necessary for efficient and effective staffing

-Manage RMO initiatives based on Customer Success strategic plan

-Ensure consistency of adoption and use of process, methodology and tools across the Practice

-Provide forecasts as well as analyze and report on key business metrics related to staffing, utilization, margins, implementation progress, issues, etc

-Schedule and coordinate the process of staffing Oracle resources to client projects

-Receive and respond to all resource requests and resolve escalations

-Coordinate with CS teams and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements

-Review and recommend project staffing to address project technical requirements considering Practice data such as existing client relationships, Skills Matrix, availability, budget, utilization

-Coordinate with project managers and other leaders as needed to review, recommend, and confirm resource assignments; including facilitation of resource meetings

-Document and track all open and committed resource assignments, forecast possible at-risk projects or Practice resource constraints

-Follow-up with client account owners, other business units, and other stakeholders as needed to confirm resource assignments and project plans on track

-Management of CS / Vertical Resource Skill Matrix, ensuring all CS resources have an updated Skills Matrix

-Ensure all projects are staffed in a timely manner

-Develop and propose process improvements around resource staffing needs across all verticals and all geographic areas

-Must be experienced with managing conflicting priorities, reactive staffing requests and the ability to maintain a calm and focused approach to resolving issues

-Mentor other Resource Managers

-Manage special projects as assigned

KNOWLEDGE AND SKILLS

-Must have knowledge in applying Resource Management principles and procedures in Consulting or similar organizations

-Must have 6+ years of relevant work experience

-Experience in using SaaS applications like NetSuite and OpenAir strongly preferred

-Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook

-Bachelor’s degree required

-Demonstrated track record of implementing best-in-class resource management methodology using computer-based resource planning and scheduling systems and tools

-Demonstrated high level of analytical and problem-solving skills in managing complex deployments

-Excellent inter-personal, written, and verbal communication skills

-Work independently with minimal supervisionDetailed Description and Job Requirements

Responsible for presenting available internal and sometimes external resources (offshore, nearshore, and contractors) to fit project demand and budget.

Influences and partners with Consulting management to maximize revenue opportunities, achieve the highest utilization, and increase customer satisifaction. Responsible for the collection, management, and communication of detailed resource specifications for assigned practice. Proactively identifies resources, using a variety of methods, or open specifications. Coach management on best practices related to open advertisements. Screens and makes recommendation nominations with management. Escalate urgent requests on priority staffing calls. Submit Consulting Loan Agreements for new assignments and extensions. May approve CLA's on behalf of management. Confirm assignment end dates by proactively inquiring on extension opportunities. Has detailed knowledge of assigned consultants skill levels, experience, and staffing preferences. Actively monitor the selection/acceptance process for assigned resources. Offer creative solutions when no resources with necessary skill sets are available. Recommend creative ways to utilize unassigned consultants. Identifies and drives resolution resourcing challenges, obstacles, conflicts and political issues. Update system with resource selection decision and supporting reason. Maintain data integrity. Consolidates and provides overall practice reports and support ad hoc resourcing reporting. Coach assigned management and representatives on resourcing roles and responsibilities, processes, policies, and rules of engagement.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Ability to influence. Demonstrates broad and deep knowledge of consulting skill sets across all supported Oracle product lines and service lines. Presentation skills. Eights years of resource management or related experience. Undergraduate degree or equivalent experience needed.

Job: Business Operations

Travel: Yes, 25 % of the Time

Location: Philippines

Job Type: Regular Employee Hire

Organization: Oracle
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