4 months ago
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The Customer Support role in the Quality team is responsible for processing individual customer warranty cases, customer complaints, resolving the root causes and for implementing corrective actions within internal processes in Design, Production and Maintenance organizations.
The role reports to the Quality Leader.
* Liaison with customer support team and interface to design, production and maintenance organizations
* Driving org initiatives for increasing process effectiveness and for reducing cost of warranties and cost of poor quality consequently
* Driving organizational process improvements across design, production and maintenance organizations resulting in increase in customer satisfaction
* Processing individual complains while implementing improvements as necessary
* Processing individual warranty cases while implementing corrective actions within internal processes
* Supporting standard operating rhythm and providing direct feedback from customers to individual teams and leaders (in PCC)
* Driving regular standard rhythm on customer and field events – regular dashboards and reviews with major customers (Lockheed, Bombardier, Aviall, Leonardo), with major operators (ANA, JAC, FlyBe, SpiceJet, Horizon Air) and with internal customers – GE Japan and Dowty Sterling USA
* Collecting and reporting complains and warranty to business leaders
* Quality oversight and quality guidance for 6 global off site locations directly supporting customers
* Chairing warranty board
* Experience attained in the aviation industry
* Excellent communication skills
* Strong customer focus
* Self driven
* Ability to resolve ambiguities
* Team player
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance
* Proven experience in production quality and customer support
* Relevant college or university degree
* Experience and ability to carry out data analysis and statistical calculations
* Experience in Part 21G, Part 21J, Part 145
Locations: United Kingdom; Gloucester
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.