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5 months ago
BNP Paribas
Location: UK
Job type: Permanent
Category: Operations Jobs
About us

Owned by
BNP Paribas, one of the world’s top performing banks, we are a global and UK
leading player within the vehicle leasing industry. The growth that we’ve
achieved in recent years and the number of major industry awards that we’ve won
are testament to our innovative products, strong service ethics and most of
all, the commitment and skill of our teams. Together, we’re the wheels behind
business. Because leasing vehicles is about so much more than just getting from
A to B. Joining us, your passion and skill will help make every journey a great
one, and we’ll help you steer your career from strength to strength.

About the
role

This is a
role that sits within our product and marketing team with an emphasis on our
Telematics offering, Arval Active Link.

In this position
you will spend time your time on boarding new customers and ensuring they are
correctly set up on our range of platforms and systems. This is a modular based
product so customers will select data that suit their business needs, from
mileage to fuel and behavioural to payroll options.

You won’t
be the first point of contact for customers but will receive escalated requests
from our Account Managers to problem solve customer queries and issues so there
are elements of internal and external interaction. You will be the first point
of contact for our engineers with any installation issues.

The bulk
of your role will be administrative and will see you carrying out a range of
duties from providing and analysing detailed reports across the product options
to processing invoices and from updating spreadsheets to ensuring training
materials and product literature is up to date.

All work
needs to be carried out within the SLA’s agreed and very much with your
customers in the forefront of your mind.

Pay Zone
A2.

About you

To be
successful in this role you will need to have a variety of skills and
experiences. Interacting with customers is important so we need someone who is
able to build relationships quickly, get to the root of an issue and then
provide a swift solution.

In
addition we need an excellent administrator, someone who is great at planning,
working to tight deadlines but still able to maintain accuracy and handle ever changing
workloads. You will need to be able to work at a fast pace and prioritise work
as it comes through with agility. Being able to use the Microsoft Office suite
of products is important; particularly Excel and an interest in IT would be
beneficial.

Lastly,
you will be working in a small team with a manager that is often out seeing
customers so we need someone who is used to a high level of autonomy.

This
product is relatively new and we have ambitious targets over the coming years
so this is a great chance to get involved at an early stage and play a key part
in helping this area of our business grow.

What’s in
it for you?

Our employees are
really important to us and being owned by a bank we all benefit from some
excellent perks. Take a look at these:

* Private Healthcare

* Life Assurance

* Company Pension (the company
will add in up to 10% into your pension pot every month)

* 25 days holiday (plus bank
holidays)

* £18K-£20K basic salary

* Annual Bonus upto £1000

* Volunteering Days

* Charity Fundraising

* Free Gym

We are a friendly
bunch - more human than corporate and you will find our office environment
welcoming. Here is a recent video we put together that shows life at Arval:-

If you have the
drive and ambition why not apply today!

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