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6 months ago
Cummins
Location: Darlington
Job type: Temporary
Sector: Manufacturing
Category: Operations Jobs
Working under the guidance of the Customer Support Manager, the student will be involved in all aspects of the Customer Support group; assisting to provide technical support for Cummins Automotive products and integrated Emission Solution technology throughout Europe.

Placement student duties will involve:

§ Supporting the identification, resolution and implementation of fixes on key product issues with Automotive OEM’s (Original Equipment Manufacturers).

§ Initial data capture and Warranty claim information processing.

§ Site visitation and field investigation for potential product issues.

§ Supporting OEM account teams in finding resolutions to Customer issues.

§ Component failure assessment and processing.

Qualifications

Study of an applicable Engineering degree; Mechanical or Automotive based

Excellent computing skills. Experience with Microsoft Office is desirable

Good team working, communication and task prioritization

Technical Automotive background desirable, but not essential

§ Individual Development programme consisting of engine and aftertreatment system

§ Emerging product problem identification and definition.

§ Support product resolution forums:

o Problem Solving / 6 Sigma Tools

§ Hands-on failure analysis and site investigations (Ability to drive is desirable)

§ Use of electronic service tools for Cummins products.

§ Identification of Key Customer issues through data analysis.

§ OEM warranty processing and development.

§ Working with OEM’s , Customers, Suppliers and Distributors Globally.

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

Job ENGINEERING

Primary Location United Kingdom-England-Darlington-UK, Darlington, Cummins Engine Co Ltd

Job Type Cooperative / 12 Month Placement

Recruitment Job Type Student - Cooperative/12 Month Placement

Job Posting Nov 15, 2017, 10:44:26 AM

Unposting Date Ongoing

Req ID: 170006PN

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