12 months ago
Working under the guidance of the Customer Support Manager, the student will be involved in all aspects of the Customer Support group; assisting to provide technical support for Cummins Automotive products and integrated Emission Solution technology throughout Europe.
Placement student duties will involve:
§ Supporting the identification, resolution and implementation of fixes on key product issues with Automotive OEM’s (Original Equipment Manufacturers).
§ Initial data capture and Warranty claim information processing.
§ Site visitation and field investigation for potential product issues.
§ Supporting OEM account teams in finding resolutions to Customer issues.
§ Component failure assessment and processing.
Study of an applicable Engineering degree; Mechanical or Automotive based
Excellent computing skills. Experience with Microsoft Office is desirable
Good team working, communication and task prioritization
Technical Automotive background desirable, but not essential
§ Individual Development programme consisting of engine and aftertreatment system
§ Emerging product problem identification and definition.
§ Support product resolution forums:
o Problem Solving / 6 Sigma Tools
§ Hands-on failure analysis and site investigations (Ability to drive is desirable)
§ Use of electronic service tools for Cummins products.
§ Identification of Key Customer issues through data analysis.
§ OEM warranty processing and development.
§ Working with OEM’s , Customers, Suppliers and Distributors Globally.
At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.
Primary Location United Kingdom-England-Darlington-UK, Darlington, Cummins Engine Co Ltd
Job Type Cooperative / 12 Month Placement
Recruitment Job Type Student - Cooperative/12 Month Placement
Job Posting Nov 15, 2017, 10:44:26 AM
Unposting Date Ongoing
Req ID: 170006PN