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12 months ago
Location: Darlington
Job type: Temporary
Sector: Manufacturing
Category: Operations Jobs
Working under the guidance of the Customer Support Manager, the student will be involved in all aspects of the Customer Support group; assisting to provide technical support for Cummins Automotive products and integrated Emission Solution technology throughout Europe.

Placement student duties will involve:

§ Supporting the identification, resolution and implementation of fixes on key product issues with Automotive OEM’s (Original Equipment Manufacturers).

§ Initial data capture and Warranty claim information processing.

§ Site visitation and field investigation for potential product issues.

§ Supporting OEM account teams in finding resolutions to Customer issues.

§ Component failure assessment and processing.


Study of an applicable Engineering degree; Mechanical or Automotive based

Excellent computing skills. Experience with Microsoft Office is desirable

Good team working, communication and task prioritization

Technical Automotive background desirable, but not essential

§ Individual Development programme consisting of engine and aftertreatment system

§ Emerging product problem identification and definition.

§ Support product resolution forums:

o Problem Solving / 6 Sigma Tools

§ Hands-on failure analysis and site investigations (Ability to drive is desirable)

§ Use of electronic service tools for Cummins products.

§ Identification of Key Customer issues through data analysis.

§ OEM warranty processing and development.

§ Working with OEM’s , Customers, Suppliers and Distributors Globally.

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.


Primary Location United Kingdom-England-Darlington-UK, Darlington, Cummins Engine Co Ltd

Job Type Cooperative / 12 Month Placement

Recruitment Job Type Student - Cooperative/12 Month Placement

Job Posting Nov 15, 2017, 10:44:26 AM

Unposting Date Ongoing

Req ID: 170006PN

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