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4 days ago
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Orbita Software Support Engineer


Alstom
Location: Derby
Job type: Permanent
Sector: Software Engineering
Category: Software Jobs
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Req ID:131922

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact
We are currently looking to recruit a Orbita Software Support Engineer based in Derby, United Kingdom
Purpose of the job

The ORBITA Software Support Engineer is part of a dedicated team responsible for the operational support of the ORBITA wayside solutions. This team ensure that the ORBITA wayside solution meets the availability targets specified by the projects and customers using the solution. Initially the systems requiring support will be part of the ORBIFLO suite of applications moving to the latest ORBITA wayside solution as these new systems move into the Operations area of responsibility
* Work with our hosting providers to ensure maximum availability of the ORBITA wayside solution, providing 2nd level support
* Responsible for developing and maintaining processes and procedures to ensure the successful delivery of the ORBITA wayside solutions in line with all Service and Operational level agreements
* Initially to provide Database Administrator (DBA) support for the ORBIFLO Maintenance component, migrating to provide equivalent support for the ORBITA wayside solution
* Responsible for the management of Operational training to customers running installations of the ORBITA wayside solutions on their own sites. The actual training will be executed by members of the support team
* Provide a single point of contact in all matters relating to the co-ordination of the ORBITA wayside solutions support team currently based in Derby and Hyderabad. Holding regular review meetings with the team
* Provide basic Windows Server administration
Qualifications

* A first degree in Computer Science or equivalent experience
* ITIL foundation certification
* A minimum of 2 years’ demonstrable experience in a customer facing or support role
* Understanding of SQL databases preferably Microsoft SQL
* Experience working with Linux/Unix (Debian and Redhat etc) and Windows Operating systems (Server 2016 and above)

* Experience in Active Directory and Group policy management

* Experience in scripting tools and languages – Bash, Python, VBScript etc

* Knowledge of software troubleshooting tools and techniques and software development, automation and deployment experience
* Knowledge of Cloud Virtualisation platforms – Vmware, AWS, Azure

* A strong ability to solve problems including log analysis, troubleshooting and root cause analysis
* Report writing and document management
Competitive salary range

Number working hours: 37

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals
Job Type:​Experienced​
Req ID:131922

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact
We are currently looking to recruit a Orbita Software Support Engineer based in Derby, United Kingdom
Purpose of the job

The ORBITA Software Support Engineer is part of a dedicated team responsible for the operational support of the ORBITA wayside solutions. This team ensure that the ORBITA wayside solution meets the availability targets specified by the projects and customers using the solution. Initially the systems requiring support will be part of the ORBIFLO suite of applications moving to the latest ORBITA wayside solution as these new systems move into the Operations area of responsibility
* Work with our hosting providers to ensure maximum availability of the ORBITA wayside solution, providing 2nd level support
* Responsible for developing and maintaining processes and procedures to ensure the successful delivery of the ORBITA wayside solutions in line with all Service and Operational level agreements
* Initially to provide Database Administrator (DBA) support for the ORBIFLO Maintenance component, migrating to provide equivalent support for the ORBITA wayside solution
* Responsible for the management of Operational training to customers running installations of the ORBITA wayside solutions on their own sites. The actual training will be executed by members of the support team
* Provide a single point of contact in all matters relating to the co-ordination of the ORBITA wayside solutions support team currently based in Derby and Hyderabad. Holding regular review meetings with the team
* Provide basic Windows Server administration
Qualifications

* A first degree in Computer Science or equivalent experience
* ITIL foundation certification
* A minimum of 2 years’ demonstrable experience in a customer facing or support role
* Understanding of SQL databases preferably Microsoft SQL
* Experience working with Linux/Unix (Debian and Redhat etc) and Windows Operating systems (Server 2016 and above)

* Experience in Active Directory and Group policy management

* Experience in scripting tools and languages – Bash, Python, VBScript etc

* Knowledge of software troubleshooting tools and techniques and software development, automation and deployment experience
* Knowledge of Cloud Virtualisation platforms – Vmware, AWS, Azure

* A strong ability to solve problems including log analysis, troubleshooting and root cause analysis
* Report writing and document management
Competitive salary range

Number working hours: 37

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals
Job Type:​Experienced​
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