What is the purpose of the role?
You will manage and maintain our sewer network working mainly across the north Thames Valley region. Helping to resolve customer issues and ongoing works, you will be overseeing our contractors daily and working alongside them to resolve defects on our network and any customer issues.
What makes this role unique?
This field based role provides an interesting working environment as no one day or one job is the same whilst liaising with the environment agency, various stakeholders, and customers. This role will suit someone who is self-motivated and enjoys the responsibility of making quick accurate assessments on a variety of situations to develop cost effective service recovery solutions. You will form part of a supportive and trusting team.
What will this role involve?
The day-to-day operation of the waste network including sewer collapses, repeat blockage investigations, internal and external flooding and pollution incidents.
Dealing with sewer ownership disputes.
Completing ancillary inspections.
Taking personal ownership of customer issues i.e. responding to queries and complaints and resolving issues. Ensuring compliance with all relevant regulations and standards during repairs.
Acting as local network expert providing information for risk assessments and sharing information regarding network risks and other health and safety issues.
Attending meetings with external stakeholders to discuss planned works and how best our business can support these.
Supporting the field operations specialist on high level customer complaints such as internal flooding and pollutions to ensure agreed approach is delivered.
Supervising contractors to ensure that they are adhering to company policies and procedures.
Working in compliance with company procedures including operational standards, health and safety and Streetworks legislation.
What are we looking for?
Do you have a background in wastewater? Is great customer service important to you? We are looking for someone with proven experience in an engineering, technical or practical fault finding role. As you will be spending time dealing with contractors and customers, you need to have excellent communication and interpersonal skills. You will need to be IT literate and be able to demonstrate a proactive approach with problem solving skills. It is essential that you are flexible in your approach to work and work effectively should an event occur in the field. This also involves working on standby every six weeks.
Thames Water information and salary details
This field role is based out of one of our sites in the north Thames Valley region, but when necessary offering cover to the whole Thames Water network. We are offering a salary from £23,000 to £29,000 depending on experience and qualifications. Participation in a 24/7 out of hour's standby rota may be required after a suitable period of training and assessment, for which you will receive an additional payment. Overtime may also be available but is not guaranteed. Our excellent package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus many more.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 14/02/2019.