What is the purpose of the role?
The successful candidate will be responsible for providing administrative support and monitoring contractor response to issues such as sewer flooding, tankering, pollution events, customer escalations and planned maintenance activities on sewer pipes within the geographical area of Essex, Hertfordshire and City Of London. It will be your responsibility to provide support in order for the right solution to be delivered to our customers quickly and efficiently.
What makes this role unique?
This is an exciting opportunity to work in one of our toughest operational areas as it will provide you with a great foundation of knowledge and act as a stepping stone to other roles in the business. This fast paced role, will suit anyone who is looking for a challenge and an opportunity to exercise their technical abilities. You will be tasked with achieving strict targets, which are vital for us to ensure we maintain and improve our status as a leading water company.
What will this role involve?
Monitoring tankering activity on the local sewer network and driving follow on work to resolve the issue.
Tracking and reporting internal sewer flooding cases and driving follow on work with our contractor to resolve the underlying issue.
Reviewing planned maintenance activities with the local network teams regularly to control costs, confirm priority work is completed, and ensure work is not raised without good reason.
Acting as the first point of contact for enquiries from internal or external customers and business partners, forwarding specialist requests as appropriate.
Collating data, carrying out procedures and analyses of limited complexity and producing standard reports and for use by the team, area or department.
Maintaining data using company-specific systems, ensuring records are accurate and up to date.
Administering business procedures, managing external relationships as required, according to agreed standards and service levels.
What are we looking for?
We are looking for an individual with experience in a similar role, in a demanding environment. You will need to have thorough IT knowledge, especially with Excel, in order to efficiently produce data analysis. Ideally with experience using systems such as VISTEC, GIS, Safeguard, SWIFT, APS, Fieldviewer and BOX. You will be educated to at least GCSE Level (or equivalent), have strong organisational skills and be able to prioritise in a pressured environment.
Thames Water information and salary details
This role is based at Beckton Sewage Treatment Works in east London. We are offering a salary of up to £27,500, depending on skills and experience. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, child care vouchers, season ticket loans and loyalty awards for continuous service plus many more.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 16/07/2018.