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Managing Engineer Electrical (Multi Client)


Arcus Solutions (Holdings) Ltd
Location: UK
Job type: Permanent
Sector: Manufacturing
Category: Electrical Engineering Jobs
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MANAGING ENGINEER ELECTRICAL (MULTI CLIENT) Job Title: Managing Engineer Electrical (Multi Client) Department: Operations Reporting to: Operations Manager Direct Reports: Engineers Location: Field Based General Purpose of To be responsible for a team of engineers to ensure that planned and reactive maintenance Role: tasks are completed to the required Service Level. Responsible for call out rota and ensure
adequate and safe cover at all times.

ACCOUNTABILITIES



 Supervise the team, being their daily point of contact, provide management support, guidance, training and
development to colleagues to achieve a consistent and high level of customer service  Control labour utilisation on a day to day basis including management of an “on-call” rota  Assist Area Support Manager with relevant HR processes including, completion of return to work forms;
handling and reporting disciplinary incidents, holding performance review meetings and managing
performance on a day to day basis for under-performing colleagues, scheduling holiday and absence cover,
investigate, record and escalate any accidents or nears misses as directed by Health & Safety Policy  Ensure correct use of all company and customer processes and systems including but not limited to,
timetrack, aeromark verisae etc.  Provide technical support as required, e.g. advice regarding major operational issues and provide assistance
for major incidents  Assist the team in delivering high quality PPM work  Work with Area Support Manager to deal with and make safe all Health & Safety related issues in own area
and that of engineers, report and escalate as necessary, including any matters relating to PPE  Responsible for effective colleague utilisation by the arrangement of weekly shift patterns/overtime
requirements  Ensure effective communication between shifts and engineers  Assist Area Support Manager with effective budgetary management of parts and material usage, reporting
overspend and variances to budget  Ensure effective communication of all critical corporate and operational engineering issues within the region  Attend training courses along with the team, as and when necessary to ensure personal and management
development and technical knowledge keeps pace with technical and business developments  Drive performance improvements in customer service, operational services and productivity, asset uptime
and first time fix  Attend client and manager meetings on behalf of the Area Support Manager and provide general cover
during periods of absence of the Area Support Manager  Lead the team to drive reduction in call volumes and aged work orders  Actively drive down refrigerant usage in line with KPI measures QMP 025-006 JD – Managing Engineer Electrical (Multi Client) v.1 23/07/2018 Page 1 of 3

 Project manage Team Summer and Team Winter along with other projects to satisfactory completion,
ensuring site audits are carried out  Chair weekly team conference calls, to review performance  Carry out site audits and ensure corrective actions are completed  Ensure additional cover is in place during high seasonal call volumes  Liaise with Solutions Desk on a daily basis to ensure adequate call coverage  Identify training needs and provide coaching and development as required  Attend PPM and Reactive calls in your regional areas  Support technically where required  Supervise electrical improvers where required  Identify training needs  Attend team/management meeting and Store led lighting sign off meetings  Manage the on call rota so that there is ample coverage for holidays  Attend weekly team conference calls, to review performance  Carry out site audits and ensure corrective actions are completed  Ensure additional cover is in place during high seasonal call volumes  Liaise with solutions desk on a daily basis to ensure adequate call coverage  Identify training needs and provide coaching and development as required



KNOWLEDGE AND SKILLS

Specific Qualifications:  NVQ Level 2 or Equivalent Electrical Qualification (NVQ Level 3 Desirable)  17th Edition BS:7671  Experienced in Fault Finding on Lighting Control System, Dimming Systems, Contactors, Emergency Lighting

and Three Phase Equipment  Competent with Three Phase Electrical Equipment  Test and Inspection 2391 or Equivalent (Desirable)  Supervisory Experience
Knowledge and Experience  Possess the relevant technical skills and knowledge required to manage a fridge or M&E team  Carbon and energy awareness  Excellent communication skills, ability to influence and use diplomacy with clients and colleagues  Ability to supervise engineers in a pressurised environment dealing with store teams and members of the
public  Ability to provide technical support, achieving efficient solutions to problematic issues  Committed to delivering exceptional customer service  Actively contributes to the team’s targets either individually or by supporting others  Capable of prioritising a complex and demanding workload  Proficient IT skills QMP 025-006 JD – Managing Engineer Electrical (Multi Client) v.1 23/07/2018 Page 2 of 3

 Appreciation of engineering skills and the ability to provide visual inspections as well as presentable and
legible reports  Flexibility and willingness to learn new disciplines


VALUES & BEHAVIOURS


Do it SIMPLY:  Improve every day – provide sustainable, workable and lasting solutions to challenges  Strive for efficiency – work in an uncomplicated manner, using language and terminology that can be
understood by all Do it WELL:  Act safely and responsibly – safety first and at the forefront of everything you do  Excel at customer service – find solutions that meet, where possible exceed expectations Do it WITH PASSION:  Perform with pride and purpose – act as a positive role model to others  Value each other – be open and transparent and respect the views of others


OTHER FACTORS  Full UK driving licence is essential  As our clients predominantly operate on a 24/7 basis, there is a requirement to be flexible with your working
hours to protect customer service levels and provide continuity of service, including weekend working and
on-call cover – Generally be on call 1 in 4  Stay away from home overnight for team meetings 
QMP 025-006 JD – Managing Engineer Electrical (Multi Client) v.1 23/07/2018 Page 3 of 3
MANAGING ENGINEER ELECTRICAL (MULTI CLIENT) Job Title: Managing Engineer Electrical (Multi Client) Department: Operations Reporting to: Operations Manager Direct Reports: Engineers Location: Field Based General Purpose of To be responsible for a team of engineers to ensure that planned and reactive maintenance Role: tasks are completed to the required Service Level. Responsible for call out rota and ensure
adequate and safe cover at all times.

ACCOUNTABILITIES



 Supervise the team, being their daily point of contact, provide management support, guidance, training and
development to colleagues to achieve a consistent and high level of customer service  Control labour utilisation on a day to day basis including management of an “on-call” rota  Assist Area Support Manager with relevant HR processes including, completion of return to work forms;
handling and reporting disciplinary incidents, holding performance review meetings and managing
performance on a day to day basis for under-performing colleagues, scheduling holiday and absence cover,
investigate, record and escalate any accidents or nears misses as directed by Health & Safety Policy  Ensure correct use of all company and customer processes and systems including but not limited to,
timetrack, aeromark verisae etc.  Provide technical support as required, e.g. advice regarding major operational issues and provide assistance
for major incidents  Assist the team in delivering high quality PPM work  Work with Area Support Manager to deal with and make safe all Health & Safety related issues in own area
and that of engineers, report and escalate as necessary, including any matters relating to PPE  Responsible for effective colleague utilisation by the arrangement of weekly shift patterns/overtime
requirements  Ensure effective communication between shifts and engineers  Assist Area Support Manager with effective budgetary management of parts and material usage, reporting
overspend and variances to budget  Ensure effective communication of all critical corporate and operational engineering issues within the region  Attend training courses along with the team, as and when necessary to ensure personal and management
development and technical knowledge keeps pace with technical and business developments  Drive performance improvements in customer service, operational services and productivity, asset uptime
and first time fix  Attend client and manager meetings on behalf of the Area Support Manager and provide general cover
during periods of absence of the Area Support Manager  Lead the team to drive reduction in call volumes and aged work orders  Actively drive down refrigerant usage in line with KPI measures QMP 025-006 JD – Managing Engineer Electrical (Multi Client) v.1 23/07/2018 Page 1 of 3

 Project manage Team Summer and Team Winter along with other projects to satisfactory completion,
ensuring site audits are carried out  Chair weekly team conference calls, to review performance  Carry out site audits and ensure corrective actions are completed  Ensure additional cover is in place during high seasonal call volumes  Liaise with Solutions Desk on a daily basis to ensure adequate call coverage  Identify training needs and provide coaching and development as required  Attend PPM and Reactive calls in your regional areas  Support technically where required  Supervise electrical improvers where required  Identify training needs  Attend team/management meeting and Store led lighting sign off meetings  Manage the on call rota so that there is ample coverage for holidays  Attend weekly team conference calls, to review performance  Carry out site audits and ensure corrective actions are completed  Ensure additional cover is in place during high seasonal call volumes  Liaise with solutions desk on a daily basis to ensure adequate call coverage  Identify training needs and provide coaching and development as required



KNOWLEDGE AND SKILLS

Specific Qualifications:  NVQ Level 2 or Equivalent Electrical Qualification (NVQ Level 3 Desirable)  17th Edition BS:7671  Experienced in Fault Finding on Lighting Control System, Dimming Systems, Contactors, Emergency Lighting

and Three Phase Equipment  Competent with Three Phase Electrical Equipment  Test and Inspection 2391 or Equivalent (Desirable)  Supervisory Experience
Knowledge and Experience  Possess the relevant technical skills and knowledge required to manage a fridge or M&E team  Carbon and energy awareness  Excellent communication skills, ability to influence and use diplomacy with clients and colleagues  Ability to supervise engineers in a pressurised environment dealing with store teams and members of the
public  Ability to provide technical support, achieving efficient solutions to problematic issues  Committed to delivering exceptional customer service  Actively contributes to the team’s targets either individually or by supporting others  Capable of prioritising a complex and demanding workload  Proficient IT skills QMP 025-006 JD – Managing Engineer Electrical (Multi Client) v.1 23/07/2018 Page 2 of 3

 Appreciation of engineering skills and the ability to provide visual inspections as well as presentable and
legible reports  Flexibility and willingness to learn new disciplines


VALUES & BEHAVIOURS


Do it SIMPLY:  Improve every day – provide sustainable, workable and lasting solutions to challenges  Strive for efficiency – work in an uncomplicated manner, using language and terminology that can be
understood by all Do it WELL:  Act safely and responsibly – safety first and at the forefront of everything you do  Excel at customer service – find solutions that meet, where possible exceed expectations Do it WITH PASSION:  Perform with pride and purpose – act as a positive role model to others  Value each other – be open and transparent and respect the views of others


OTHER FACTORS  Full UK driving licence is essential  As our clients predominantly operate on a 24/7 basis, there is a requirement to be flexible with your working
hours to protect customer service levels and provide continuity of service, including weekend working and
on-call cover – Generally be on call 1 in 4  Stay away from home overnight for team meetings 
QMP 025-006 JD – Managing Engineer Electrical (Multi Client) v.1 23/07/2018 Page 3 of 3
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