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5 days ago
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IT Engineering Manager


Jagex Ltd
Location: Cambridge
Job type: Permanent
Sector: Hardware Engineering
Category: Management Jobs
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Important note:

To our wonderful friends and followers around the world, Jagex is not pausing its search for the most talented people to join its ranks. We’re a successful, robust and growing business, after all.

In light of the current situation concerning coronavirus, we have already made changes to the way we recruit, and of course are mindful of following all necessary processes to ensure the safety of our staff and anyone we might come into contact with.

Jagex has switched to working almost entirely remotely, and in line with that our recruitment and selection process has moved to an entirely remote one with video calls being the preferred method of interview.

Our hiring managers are engaged, we are well-prepared and we sincerely look forward to talking to you soon. Our team of expert recruiters will be in touch with you to talk you through the process and changes and what to expect.

So, don’t delay, get that application in today!

Company Overview:

A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.

Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.

Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.

Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.

Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.

Job Purpose:

As the person accountable for the Engineers and Technicians (the “who”) behind Corporate IT services at Jagex, you will manage a group of skilled IT Engineers and Technicians embedded across multiple teams. Your goal is to create a world class group of engineers that provide Corporate IT Services; you will do this via hiring, mentoring, coaching and performance management.

You will be responsible for a Community of Practice for IT Engineering at Jagex and will be accountable for the quality of work that Jagex IT Engineers and Technicians produce. You will encourage the IT Engineering community towards best-practice, and drive the development and adoption of technical principles, standards and procedures.

You will be responsible for delivering a technology strategy by facilitating within the Community of Practice with a coach first mentality. You will align that technology strategy with other technology leaders or other Community of Practice’s to ensure its optimal for the company.

You will have a good understanding of the problem spaces that IT Engineers at Jagex operate in and will use that understanding to plan the development of new capabilities in the IT Engineering community.

Main Duties & Responsibilities:

* Lead a group of highly performing and skilled IT Engineers/Technicians:
* By motivating the IT Engineers/Technicians, and recognising success
* By promoting trust, constructive conflict, and by setting a positive climate and an open and honest work environment
* By acting as a model, and promoting the company values
* By promoting and supporting cross-team collaboration to meet company goals

* Manage a group of highly performing and skilled IT Engineers/Technicians:
* By recruiting, and supporting the development of Engineers/Technicians with “T-shaped” skillsets
* By supporting Agile delivery and helping to unblock impediments
* By understanding business needs, identifying skill gaps in the community, and fostering the development of new IT Engineering capabilities that fill those gaps
* By ensuring the effective onboarding of new IT Engineers and Technicians

* Supervise a group of highly performing and skilled IT Engineers/Technicians:
* By contributing to the development of community principles, and holding the community accountable to those principles
* By driving the development and adoption of technical standards and procedures
* By holding line reports, and colleagues, accountable to the company values and behaviours
* Work closely with Product Owners and Agile Coaches:
* You will work closely with Product Owners to ensure that we are building optimal teams that meet product needs
* You will work closely with Agile Coaches, who are critical in helping facilitate and understand team WIP limits and optimizing workflows

* Contribute technically:
* By developing and documenting in-house standards, procedures and best practices
* By reviewing solution implementations and performing code reviews
* By contributing to IT technical strategy

Person Specification:

* Well balanced technologist and servant-leader
* An expert understanding of both Windows and Mac Operating Systems and Supporting Infrastructures (Active Directory (on-premise and Azure AD), JAMF etc..)
* Excellent Communication and Team-working Skills
* Excellent Customer Service Skills
* Extremely well organised
* Strong experience of working with Outsourcers and Insourcers to manage spikes in demand
* A good understanding of Agile Methodologies
* A good understanding of Public and Private Cloud with hybrid approaches to IT architecture
* A strong understanding of Computer Networks
* A strong understanding of cross-functional teams and matrix organizational structures
* A good understanding of Office365 and associated cloud applications
* A good understanding of Ticketing System Administration & Asset Management
* A basic understanding of Information Security
* A basic understanding of Computer Science, or Software Development Processes
* Cool under pressure
* Gamer at heart

Company Benefits:

- Flexible Working

- Bonus Scheme

- Private Health Care

- Gym Membership

- Generous Pension Contributions

- Life Insurance

- Free Cycle Repair

- Income Protection

- Dental Plan

- Free Fruit and Drinks

- Subsidised Canteen

Feel like you fit this role, but don’t meet all the requirements? We strive for fresh perspectives, so as long as you can demonstrate how your attitude and other abilities might make up for any gaps we would welcome your application!

Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

Apply for this job
Important note:

To our wonderful friends and followers around the world, Jagex is not pausing its search for the most talented people to join its ranks. We’re a successful, robust and growing business, after all.

In light of the current situation concerning coronavirus, we have already made changes to the way we recruit, and of course are mindful of following all necessary processes to ensure the safety of our staff and anyone we might come into contact with.

Jagex has switched to working almost entirely remotely, and in line with that our recruitment and selection process has moved to an entirely remote one with video calls being the preferred method of interview.

Our hiring managers are engaged, we are well-prepared and we sincerely look forward to talking to you soon. Our team of expert recruiters will be in touch with you to talk you through the process and changes and what to expect.

So, don’t delay, get that application in today!

Company Overview:

A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.

Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.

Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.

Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.

Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.

Job Purpose:

As the person accountable for the Engineers and Technicians (the “who”) behind Corporate IT services at Jagex, you will manage a group of skilled IT Engineers and Technicians embedded across multiple teams. Your goal is to create a world class group of engineers that provide Corporate IT Services; you will do this via hiring, mentoring, coaching and performance management.

You will be responsible for a Community of Practice for IT Engineering at Jagex and will be accountable for the quality of work that Jagex IT Engineers and Technicians produce. You will encourage the IT Engineering community towards best-practice, and drive the development and adoption of technical principles, standards and procedures.

You will be responsible for delivering a technology strategy by facilitating within the Community of Practice with a coach first mentality. You will align that technology strategy with other technology leaders or other Community of Practice’s to ensure its optimal for the company.

You will have a good understanding of the problem spaces that IT Engineers at Jagex operate in and will use that understanding to plan the development of new capabilities in the IT Engineering community.

Main Duties & Responsibilities:

* Lead a group of highly performing and skilled IT Engineers/Technicians:
* By motivating the IT Engineers/Technicians, and recognising success
* By promoting trust, constructive conflict, and by setting a positive climate and an open and honest work environment
* By acting as a model, and promoting the company values
* By promoting and supporting cross-team collaboration to meet company goals

* Manage a group of highly performing and skilled IT Engineers/Technicians:
* By recruiting, and supporting the development of Engineers/Technicians with “T-shaped” skillsets
* By supporting Agile delivery and helping to unblock impediments
* By understanding business needs, identifying skill gaps in the community, and fostering the development of new IT Engineering capabilities that fill those gaps
* By ensuring the effective onboarding of new IT Engineers and Technicians

* Supervise a group of highly performing and skilled IT Engineers/Technicians:
* By contributing to the development of community principles, and holding the community accountable to those principles
* By driving the development and adoption of technical standards and procedures
* By holding line reports, and colleagues, accountable to the company values and behaviours
* Work closely with Product Owners and Agile Coaches:
* You will work closely with Product Owners to ensure that we are building optimal teams that meet product needs
* You will work closely with Agile Coaches, who are critical in helping facilitate and understand team WIP limits and optimizing workflows

* Contribute technically:
* By developing and documenting in-house standards, procedures and best practices
* By reviewing solution implementations and performing code reviews
* By contributing to IT technical strategy

Person Specification:

* Well balanced technologist and servant-leader
* An expert understanding of both Windows and Mac Operating Systems and Supporting Infrastructures (Active Directory (on-premise and Azure AD), JAMF etc..)
* Excellent Communication and Team-working Skills
* Excellent Customer Service Skills
* Extremely well organised
* Strong experience of working with Outsourcers and Insourcers to manage spikes in demand
* A good understanding of Agile Methodologies
* A good understanding of Public and Private Cloud with hybrid approaches to IT architecture
* A strong understanding of Computer Networks
* A strong understanding of cross-functional teams and matrix organizational structures
* A good understanding of Office365 and associated cloud applications
* A good understanding of Ticketing System Administration & Asset Management
* A basic understanding of Information Security
* A basic understanding of Computer Science, or Software Development Processes
* Cool under pressure
* Gamer at heart

Company Benefits:

- Flexible Working

- Bonus Scheme

- Private Health Care

- Gym Membership

- Generous Pension Contributions

- Life Insurance

- Free Cycle Repair

- Income Protection

- Dental Plan

- Free Fruit and Drinks

- Subsidised Canteen

Feel like you fit this role, but don’t meet all the requirements? We strive for fresh perspectives, so as long as you can demonstrate how your attitude and other abilities might make up for any gaps we would welcome your application!

Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

Apply for this job
Apply on company site

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