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15 days ago
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ICT Service Engineer Team Leader


BUUK
Salary: Competitive
Location: Suffolk
Job type: Permanent
Sector: Power & Energy
Category: Management Jobs
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ICT Service Engineer Team Leader

Location: Woolpit

Salary: Competitive

Do you want to join a multi-utility infrastructure provider that has been recognised as a Great Place to Work?

BUUK Infrastructure know that our greatest asset is our staff, and we are a company that our people feel proud to be a part of. The passion and commitment shown by every member of our team allows us to succeed in our mission statement – “To deliver consistently high-quality service to customers to earn their long-term loyalty to BUUK.”

BUUK Infrastructure are currently recruiting for an IT Service Engineer Team Leader to provide end user hardware support to all sections of the business ensuring BUUKs’ high levels of internal customer service are maintained & improved which is undertaken by the ICT department. This full time, permanent position is based at our office in Woolpit.

We are looking for someone with proven track record in delivering IT hardware solutions to a significant sized organisation across multiple locations. While it is not essential that you have had previous experience within this sector before, you must be highly experienced in change management and standard Microsoft Office applications. Training on our systems and the company will be provided.

This is an exciting opportunity for someone to take the next step in their career and join a company that has been recognised as a Great Place to Work®.

Responsibilities will include –

* Support the team (both onsite & remote) to ensure the IT Engineering Team operate efficiently and meet the business expectations and service levels.

* Deliver all aspects of IT and communications hardware, including provision for office and field based new starters, change of roles and equipment replacements.

* Ensuring high levels of customer service are maintained and improved.

* Manage the full lifecycle of IT assets (procurement to disposal) ensuring accurate record keeping, working with finance colleagues where relevant.

* Work with third parties to deliver project work or support the team with additional skills.

* Support strategic engineering projects within the IT Service Delivery team. Manage projects from conception to implementation providing timely updates of progress and communication to relevant stakeholders.

* Ensure health and safety is maintained within the IT environment and throughout BUUKs premises. Ensure the safety & welfare of staff is considered when completing engineering duties.

* Manage the procurement of new IT equipment, including asset management processes.

* Work with the Service Delivery administration staff to ensure that hardware and licensing records are up to date.

* Work with the Service Support Co-ordinator and other team leaders to ensure that work is delivered to meet customer expectations. Highlighting operational issues early to enable prompt resolution.

* Managing engineering work and visiting remote offices on a regular basis (1-2 per month).

Along with a rewarding working environment we offer a competitive starting salary, pension and life assurance. We offer 25 days holiday plus bank holidays (plus the opportunity to purchase more through our flexible benefits scheme), corporate perks (reduced cinema tickets and discounts at high street shops), wellbeing assistance (24-hour helpline and counselling service) and a social calendar with events taking place throughout the year. Our Woolpit office also has staff car parking and a subsidised restaurant available on site.

If you have any questions or would like to discuss the role in more detail, please contact the Resourcing team on--******for an informal discussion in confidence. Alternatively, you may email any questions through to -*******

Due to the current on-going Coronavirus pandemic, we understand there may be questions about working from home and our offices. BUUK and its group carefully monitor government guidelines and are proud to operate COVID secure offices.

We currently offer a mixture of office and remote working for positions where possible and are taking precautions to ensure all of our staff are safe. Please don’t hesitate to contact us to discuss this further.

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2207858

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ICT Service Engineer Team Leader

Location: Woolpit

Salary: Competitive

Do you want to join a multi-utility infrastructure provider that has been recognised as a Great Place to Work?

BUUK Infrastructure know that our greatest asset is our staff, and we are a company that our people feel proud to be a part of. The passion and commitment shown by every member of our team allows us to succeed in our mission statement – “To deliver consistently high-quality service to customers to earn their long-term loyalty to BUUK.”

BUUK Infrastructure are currently recruiting for an IT Service Engineer Team Leader to provide end user hardware support to all sections of the business ensuring BUUKs’ high levels of internal customer service are maintained & improved which is undertaken by the ICT department. This full time, permanent position is based at our office in Woolpit.

We are looking for someone with proven track record in delivering IT hardware solutions to a significant sized organisation across multiple locations. While it is not essential that you have had previous experience within this sector before, you must be highly experienced in change management and standard Microsoft Office applications. Training on our systems and the company will be provided.

This is an exciting opportunity for someone to take the next step in their career and join a company that has been recognised as a Great Place to Work®.

Responsibilities will include –

* Support the team (both onsite & remote) to ensure the IT Engineering Team operate efficiently and meet the business expectations and service levels.

* Deliver all aspects of IT and communications hardware, including provision for office and field based new starters, change of roles and equipment replacements.

* Ensuring high levels of customer service are maintained and improved.

* Manage the full lifecycle of IT assets (procurement to disposal) ensuring accurate record keeping, working with finance colleagues where relevant.

* Work with third parties to deliver project work or support the team with additional skills.

* Support strategic engineering projects within the IT Service Delivery team. Manage projects from conception to implementation providing timely updates of progress and communication to relevant stakeholders.

* Ensure health and safety is maintained within the IT environment and throughout BUUKs premises. Ensure the safety & welfare of staff is considered when completing engineering duties.

* Manage the procurement of new IT equipment, including asset management processes.

* Work with the Service Delivery administration staff to ensure that hardware and licensing records are up to date.

* Work with the Service Support Co-ordinator and other team leaders to ensure that work is delivered to meet customer expectations. Highlighting operational issues early to enable prompt resolution.

* Managing engineering work and visiting remote offices on a regular basis (1-2 per month).

Along with a rewarding working environment we offer a competitive starting salary, pension and life assurance. We offer 25 days holiday plus bank holidays (plus the opportunity to purchase more through our flexible benefits scheme), corporate perks (reduced cinema tickets and discounts at high street shops), wellbeing assistance (24-hour helpline and counselling service) and a social calendar with events taking place throughout the year. Our Woolpit office also has staff car parking and a subsidised restaurant available on site.

If you have any questions or would like to discuss the role in more detail, please contact the Resourcing team on--******for an informal discussion in confidence. Alternatively, you may email any questions through to -*******

Due to the current on-going Coronavirus pandemic, we understand there may be questions about working from home and our offices. BUUK and its group carefully monitor government guidelines and are proud to operate COVID secure offices.

We currently offer a mixture of office and remote working for positions where possible and are taking precautions to ensure all of our staff are safe. Please don’t hesitate to contact us to discuss this further.

j2qKrj_BoU3IJWAqZVMPEo8c3ER6Oemj2hWH0IKZ_IzzDrFpjkea-FRWYJ1iCO6LpCC-zrW2fsV1-f4lZQvQXT80rTY1
2207858

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I have found a job vacancy which may be of interest to you.

A link to the vacancy will be added after this message.

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02RHtIwjtMw2BFOZF9RCSsoivZBOyWTd9YUWEgAWKWVIT57v598pSTOhoF0Oh6aWnaWJyPeLpzshtRJ-BFbWJHaPsGA1

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im9ZAlTpXgSURIKh3syA0pH4kYmJW-33o8KbUr7i1t9VzM37qb2nchgmSce97r51VRCwGkUPuPP01KLDBgdD_GV2T9E1
1733

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