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about 1 year ago
Location: Livingston
Job type: Permanent
Category: Operations Jobs
* Employee status: Fixed Term
* Closing date: 26-10-2018
* Reference number: 43031

Six Month Fixed Term Contract

Location: Livingston, Dunfermline or London, UK

We’re part of Europe’s leading entertainment company with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.

We have a vacancy for a Strategic Business Partner within the Business HR team for Customer Service Group (CSG). CSG is the ‘face’ of Sky for many of our customers. It includes operational areas such as service and sales contact centres, the engineers who install Sky and retail stores, as well as support functions such as change, strategy, quality and billing. As our business grows, CSG works hard to maintain the brilliant levels of service our customers expect, delivering our vision ‘to offer the best service in the country’.

The perks

As a valued employee, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. What’s more, you’ll also have access to over 12,000 LinkedIn Learning courses to support your development.

Your key responsibilities

You’ll partner with the relevant Director(s) on strategic people related activity to deliver business objectives and to make Sky a great place to work. You’ll act as a trusted partner, having a seat at the leadership table and providing insights to the specialist Centres of Excellence (COEs). You’ll lever relationships with the COEs to shape, deliver and embed people strategies within your business area and more broadly across CSG.
As a member of the CSG Business HR Team, you’ll help shape and drive the people plans, including:
- Design and execute strategic business change
- Deliver people initiatives in support of people engagement
- Manage talent and succession
- Identify future skills requirements
- Identify requirements to enhance senior leadership capability
- Actively collaborate across the broader HR community

Your skills

To be successful in this role you’ll have demonstrable success in influencing business stakeholders at a senior level to adopt people strategies that support the business agenda. You’ll be adept at manging complex relationships within a diverse customer base.
- We’re looking for people who are or can evidence:
- Relationship Management / Consultancy Skills
- Collaboration
- Challenge and Influence
- Pragmatic and Solution Orientated
- Creativity and Innovation
- Resilience
- Experience of designing and executing organisational change
- Regular nationwide travel will be required and is essential to succeed in the role.

Ready to work in a dynamic environment alongside talented people who take pride in delivering great results? Apply today.

We’re happy to talk flexible working.

It’s our people that make us Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

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