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4 days ago
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HR Advisor - Quality Assurance


Amey PLC
Location: Liverpool
Job type: Permanent
Category: Operations Jobs
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Purpose of the role

As a part of the Quality Assurance team, you will act as a subject matter expert, assisting with Service Delivery within your subject matter across Shared Services. Supporting a quality assured function within service level agreements and Key Performance Indicators.

To deliver best practice in accordance with legislative, policy and governance requirements, and ensure that Amey’s Values are reflected at all times.

Assist HR Manager and Business Units with implementing service improvements, building key relationships providing support and professional advice.

Support and influence an efficient, cost effective, customer orientated, service operating model

We are looking for a experienced HR candidate who has a background in QA.

Responsibilites

* Subject Matter Expert (SME) within specialist area of HR Shared Services.

* Transacting high-risk processing within your specialist area e.g TUPE transfers, restructures, redundancy exercises, Visa & Immigration.

* Support Quality Assurance of transactional activity within your specialist area.

* Ensure collaborative working supporting other HRSS transactional teams when volumes are high in other areas.

* Provide support to ensure all statutory and regulatory returns are completed.

* Provide support with customer escalations, issues, problems.

* Assisting with Audit requests as required.

* Assist with documentation/processes review within your specialist area; complying with legislation and company standards.

* Provide support and coaching to the transactional services management team accordingly.

* Support continuous service improvement within HR Shared Services based upon team and

* customer feedback.

* Support a culture of multi-skilling within the shared service team.

* Supporting the transition of projects into BAU.

This is a full time permanent role based at our shared service centre in Liverpool.

About Amey

We’re all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.

Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK’s road and rail infrastructure, keep schools safe and clean, manage the UK’s defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on

As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. Whether it’s working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you’ll find what gets you out of bed in the morning at Amey.
Purpose of the role

As a part of the Quality Assurance team, you will act as a subject matter expert, assisting with Service Delivery within your subject matter across Shared Services. Supporting a quality assured function within service level agreements and Key Performance Indicators.

To deliver best practice in accordance with legislative, policy and governance requirements, and ensure that Amey’s Values are reflected at all times.

Assist HR Manager and Business Units with implementing service improvements, building key relationships providing support and professional advice.

Support and influence an efficient, cost effective, customer orientated, service operating model

We are looking for a experienced HR candidate who has a background in QA.

Responsibilites

* Subject Matter Expert (SME) within specialist area of HR Shared Services.

* Transacting high-risk processing within your specialist area e.g TUPE transfers, restructures, redundancy exercises, Visa & Immigration.

* Support Quality Assurance of transactional activity within your specialist area.

* Ensure collaborative working supporting other HRSS transactional teams when volumes are high in other areas.

* Provide support to ensure all statutory and regulatory returns are completed.

* Provide support with customer escalations, issues, problems.

* Assisting with Audit requests as required.

* Assist with documentation/processes review within your specialist area; complying with legislation and company standards.

* Provide support and coaching to the transactional services management team accordingly.

* Support continuous service improvement within HR Shared Services based upon team and

* customer feedback.

* Support a culture of multi-skilling within the shared service team.

* Supporting the transition of projects into BAU.

This is a full time permanent role based at our shared service centre in Liverpool.

About Amey

We’re all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.

Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK’s road and rail infrastructure, keep schools safe and clean, manage the UK’s defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on

As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. Whether it’s working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you’ll find what gets you out of bed in the morning at Amey.
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