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7 months ago
Zurich Insurance Group Ltd
Location: UK
Job type: Permanent
Category: Commercial Jobs
Head of Operational Services (Commercial)

Location: Home-based

Grade: 6

The opportunity:

Risk Engineering are going places! As a business we continue to compliment work across all of our UK business with our expertise and technical skills and are always looking at how we can re-invent ourselves to be as efficient as possible. We are heading into the future with some compelling and challenging projects and need the right person at the helm to galvanise and lead our Operational Services. A natural leader, you’ll bring the right blend of direction and influence to help drive and deliver on our initiatives.

In this high profile role, you will report directly to the Director of Risk Engineering UK, you will be fully responsible for managing the relationships with internal stakeholders across Business Units, though the clear leadership of approximately 10 team members, that strategically develop and enhance interactions with internal and external customers, including brokers.

The role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

Key Responsibilities:

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Lead a team of approximately 10 staff members

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Manage our relationships with internal stakeholders across business units (Commercial Insurance, Zurich Municipal, Retail etc.) and functions (Underwriting, Claims, Operations etc.)

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Develop our relationships and propositions serving brokers and customers.

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Lead our assistance with new business acquisitions

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Strategically develop our Knowledge Management hub to ensure the material they produce is beneficial internally and externally

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Drive greater insight via better management information (MI) generation via our data scientists

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Strategically challenge our deployment model by using MI to offer a better way

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Support our customer facing teams that cover property, casualty and motor lines of business, along with teams offering Enterprise Risk Management activities to our customers

Your skills and experience:

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Passionate about working within an ‘empowerment with accountability’ environment

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A track record of delighting customers within an insurance environment

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Good negotiating and influencing skills

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Working knowledge of using actuarial data analytics to generate powerful insight from data

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Strong fiscal discipline with experience of managing budgets

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Flexible management style when leading a diverse team of flexible, remote workers

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Good digital skills

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Ability to embrace change

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Curiosity to seek out alternative solutions and persistence to drive operational efficiency drives through to yield a positive result

The Reward:

As well as a competitive salary, we offer an excellent lifestyle benefits package which includes:–

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12% non-contributory pension

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Company car/car allowance

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25 days holiday plus an additional 3 volunteering days

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Annual company bonuses

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Full private medical cover

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Plus many more discounted flexible benefits to suit your own lifestyle

At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

Who we are:

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Further information:

At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Zurich is a workplace that values different opinions, respects personal needs, and provides equal opportunities for all, regardless of age, sex, race, religion or belief, disability, marriage/civil partnership, gender reassignment, pregnancy/maternity status and sexual orientation. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Primary Location
: United Kingdom

Schedule
: Full-time

Travel
: Yes, 10 % of the Time

Job Posting
: 01/10/20

Unposting Date
: 01/24/20

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