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7 months ago
Location: London
Job type: Permanent
Category: Management Jobs
AutoReq ID 138058BR
Job Title Head of Customer Analytics & Technology - Director
Country United Kingdom
Location London
Function Management Consulting
Service Line Customer
Service Line Information In KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years.

Our Customer team are highly experienced sector specialists who help organisations, with increasingly complex challenges, to transform the performance of their core operations and supply chains.

KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description Role & Responsibilities

As Head of Customer Analytics & Technology, you will lead and build a team of analytics professionals and product developers, whilst setting strategic vision, driving sales and pioneering innovative, high performance propositions.
These will leverage research, data analytics, AI, machine learning and always-on platforms to provide clients with deeper insights, superior customer experiences, stronger sales performance and frictionless service operations.

This role will complement the firm’s existing customer insights services, delivered by KPMG Nunwood.
A 2015 acquisition, KPMG Nunwood provides clients with customer insights, voice of the customer services, connected data ecosystems and cloud technology.
As part of this, you will work closely with our customer experience and engineering teams to embed analytics in new, digital experiences.
Critical to your success will be our ability to differentiate these propositions from those of other major consulting organisations and boutique competitors.

As well as leading our customer analytics professionals, you will oversee a team of developers and product managers, responsible for the ongoing development of KPMG’s scalable customer technology offers.
One of the first public examples of this – KPMG Customer Experience Cloud™ - can be viewed online.
Alongside leaders and alliance partners, you will play a key role in setting the direction and strategy for this and future customer technology.

This is a director-level position and will report into the UK customer advisory leadership.
Whilst there is some existing analytics capability, you will rapidly scale this, defining the vision, strategy and business plan for a hyper-growth team, with a start-up mentality.
As such, you must be able to inspire and coach a team of analytic managers who deliver client services, whilst embedding new thinking in existing assets and client teams.
Familiarity working with developers and technology professionals will be a distinct advantage.

You will go to market across all sectors, working shoulder-to-shoulder with a group of partners and directors.
This role will therefore favour both those with first-line sale origination skills and those who are highly effective at leveraging matrixed consulting operations.
By driving sales, the long-term opportunity will be to grow your team and business to deliver a significant 8-figure revenue stream, with associated growth and development opportunities.

Essential Requirements:


Strong undergraduate degree; preferably in a relevant subject area


12+ years of relevant experience, in roles of increasing accountability and commercial impact


Deep quantitative functional expertise in customer research, data analytics, multivariate predictive modelling and associated software / platforms


A track record applying this to client / industry challenges to deliver proven results


Experience defining / developing product or scalable technology offers


Background in overseeing development or technology teams


Demonstrable expertise of building teams, businesses or delivering growth

Desirable Requirements:


Advanced degree (e.g., MBA, Masters)


Functional expertise around AI, machine learning, cloud technology


Demonstrated success in implementing fast-growth propositions or services


Thought leader on customer D&A best practice


Extensive business development and / or P&L management

Our Deal If the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible Working While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a Disability KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity
We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies
KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies.

Job Segment:
Analytics, Manager, Data Analyst, Consulting, Business Development, Management, Data, Technology, Sales

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