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5 days ago
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GTAC - Customer Success Manager


Siemens
Location: UK
Job type: Permanent
Category: Management Jobs
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This position can be based remotely in the UK, Germany, Sweden or The Netherlands.

The Mission of Customer Success is to increase sustainable
proven value for both the Customers and the Company.

Position Overview:

*

Engage with major and strategic accounts to gather business and technical requirements, determine business needs and architect appropriate solutions

*

Acts as a single point of contact and advocates and
orchestrates support activities across a customer organization and within
PL.

*

Work with customers to develop and deliver solutions in
cooperation with the different SPLM development groups.

*

Coordinating internal resources for the flawless solution
on-time delivery.

*

Oversee technical resources in the software delivery
solutions to ensure successful client adoption setting

Responsibilities:

*

Establish and build a trusted advisor relationship from both a business and technical perspective with major and strategic accounts, sales executives, and technical resources

*

Develop a keen understanding of the customer’s specific
business and technical drivers and major initiatives

*

Understand the customer’s business structure and product
lifecycle processes

*

Help the customer in the definition of business and
technical requirements in the areas of product development,
manufacturing and support

*

Support the customer during the implementation and
operation of appropriate Siemens solutions by navigate reported issues
through the involved SPLM departments

*

Coordinates the communication, provides a transparent and
regular status overview and demand response from involved SPLM
departments and customer related resources

*

Proactively reviews/analyzes support needs across product
portfolio and manages escalations and prioritizes issues

*

Analyzes the dependencies of issues to ensure correct
severity classification

*

Acts as a liaison between customer and product engineering

Minimum Requirements:

*

Basic knowledge of main products implemented at the customer base

*

5+ years of technical consulting or support experience in
PLM (Product Lifecycle Management), which includes performing
proof of concepts, defining requirements and scope deployment, as
well as being part of the selection process.

*

Excellent communication and presentation skills

*

Ability to manage multiple priorities

*

Practical Experience in engineering projects

*

Basic knowledge of business process management

*

BS/BA in an engineering or manufacturing-related
discipline or a similar profession

*

Should have recent experience leading and managing
requests of technical and business consultants from within, and outside
of their formal organization

*

Some business travel will be required, almost exclusively
domestic

*

Must be able to work under minimum supervision

*

Should have solution-oriented working methods

*

Good knowledge of written and spoken English

*

Good knowledge of Microsoft Office (Word, Excel, Outlook,
PowerPoint)

Preferred Knowledge/Skills, Education, and Experience:

*

Understanding and experience in working with Data Management and Electronic and/or Mechanical Computer Aided Design (ECAD/MCAD) tools and processes

*

ITIL Service Management certified

*

Understanding of existing processes like support, software
sales and software development

Siemens offers a comprehensive reward package, generous
holiday allowance and pension. Through our flexible benefits scheme you can
select benefits that best suit your lifestyle, including private healthcare.

Siemens PLM Software is a leading provider of solutions for
the design, simulation and manufacture of products across many different
industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and
many of the objects we see in our daily lives are being conceived and
manufactured using our Product Lifecycle Management (PLM) software.
Headquartered in Plano, Texas, Siemens PLM Software works collaboratively with
companies to deliver open solutions to help them make smarter decisions that
result in better products.

Siemens Industry Software is an equal opportunities employer
and do not discriminate unlawfully on the grounds of age, disability, gender
assignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex, sexual orientation or trade union membership.

Job ID: 101840

Organization: Digital Industries

Experience Level: Experienced Professional

Job Type: Full-time
This position can be based remotely in the UK, Germany, Sweden or The Netherlands.

The Mission of Customer Success is to increase sustainable
proven value for both the Customers and the Company.

Position Overview:

*

Engage with major and strategic accounts to gather business and technical requirements, determine business needs and architect appropriate solutions

*

Acts as a single point of contact and advocates and
orchestrates support activities across a customer organization and within
PL.

*

Work with customers to develop and deliver solutions in
cooperation with the different SPLM development groups.

*

Coordinating internal resources for the flawless solution
on-time delivery.

*

Oversee technical resources in the software delivery
solutions to ensure successful client adoption setting

Responsibilities:

*

Establish and build a trusted advisor relationship from both a business and technical perspective with major and strategic accounts, sales executives, and technical resources

*

Develop a keen understanding of the customer’s specific
business and technical drivers and major initiatives

*

Understand the customer’s business structure and product
lifecycle processes

*

Help the customer in the definition of business and
technical requirements in the areas of product development,
manufacturing and support

*

Support the customer during the implementation and
operation of appropriate Siemens solutions by navigate reported issues
through the involved SPLM departments

*

Coordinates the communication, provides a transparent and
regular status overview and demand response from involved SPLM
departments and customer related resources

*

Proactively reviews/analyzes support needs across product
portfolio and manages escalations and prioritizes issues

*

Analyzes the dependencies of issues to ensure correct
severity classification

*

Acts as a liaison between customer and product engineering

Minimum Requirements:

*

Basic knowledge of main products implemented at the customer base

*

5+ years of technical consulting or support experience in
PLM (Product Lifecycle Management), which includes performing
proof of concepts, defining requirements and scope deployment, as
well as being part of the selection process.

*

Excellent communication and presentation skills

*

Ability to manage multiple priorities

*

Practical Experience in engineering projects

*

Basic knowledge of business process management

*

BS/BA in an engineering or manufacturing-related
discipline or a similar profession

*

Should have recent experience leading and managing
requests of technical and business consultants from within, and outside
of their formal organization

*

Some business travel will be required, almost exclusively
domestic

*

Must be able to work under minimum supervision

*

Should have solution-oriented working methods

*

Good knowledge of written and spoken English

*

Good knowledge of Microsoft Office (Word, Excel, Outlook,
PowerPoint)

Preferred Knowledge/Skills, Education, and Experience:

*

Understanding and experience in working with Data Management and Electronic and/or Mechanical Computer Aided Design (ECAD/MCAD) tools and processes

*

ITIL Service Management certified

*

Understanding of existing processes like support, software
sales and software development

Siemens offers a comprehensive reward package, generous
holiday allowance and pension. Through our flexible benefits scheme you can
select benefits that best suit your lifestyle, including private healthcare.

Siemens PLM Software is a leading provider of solutions for
the design, simulation and manufacture of products across many different
industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and
many of the objects we see in our daily lives are being conceived and
manufactured using our Product Lifecycle Management (PLM) software.
Headquartered in Plano, Texas, Siemens PLM Software works collaboratively with
companies to deliver open solutions to help them make smarter decisions that
result in better products.

Siemens Industry Software is an equal opportunities employer
and do not discriminate unlawfully on the grounds of age, disability, gender
assignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex, sexual orientation or trade union membership.

Job ID: 101840

Organization: Digital Industries

Experience Level: Experienced Professional

Job Type: Full-time
Apply

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