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7 days ago
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Financial Services Global Business Unit Applications Support Engineer


Oracle
Location: UK
Job type: Permanent
Sector: Manufacturing
Category: Cost Jobs
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Financial Services Global Business Unit Applications Support Engineer-21000OOO Applicants are required to read, write, and speak the following languages: English, Spanish

Preferred Qualifications

The Financial Services Global Business Unit is actively engaged in the evolution of Oracle’s application cloud development and are looking for talented individuals who want to be involved in the exciting chapter of FSGBU support. We are actively engaged in evaluating and implementing new support processes and tools to help meet SaaS customer support requirements and provide first class support to both our cloud and on-prem customers

If you are a highly analytical, articulate thinker who enjoys team collaboration and want to contribute to a new way of supporting our customers, we want to hear form you. Contributors will work directly with customers to capture and understand their issues and document the progress of product solutions in our service request system. Team members will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space. This is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team’s goal to provide best of class support

RESPONSIBILITIES INCLUDE:

* Providing real time responses to customer inquiries.

* Interact with our customers via the telephone, web and other electronic channels.

* Become a skilled engineer by working with a wide range of Oracle products.

* Research, re-create and test issues.

* Create knowledge notes for resolved issues.

* Act as a team member that contributes to solutions and customer satisfaction.

* Adapt to a fast paced and changing technical environment.

* Manage your time to effectively address all of your customers needs.

* Assist in providing regional coverage for FSGBU products

* Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams

* Work with other lines of business in the Global Business Units to develop SaaS solutions

* Participate on various projects and initiative to support business processes

REQUIRED Qualifications and Skills:

* Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience

* Excellent verbal and written communication skills in English

* Desire advocate for customers and drive success through issue resolution

* Develop effective working relationships with customers and internal teams

* Ability to multi-task and work on many client issues at once

* Strong team work ethic required to successfully meet operational goals

* Strong organizational Skills

* Experience using Microsoft Excel and other tracking tools

* Understanding of Cloud services

DESIRED Qualifications and Skills:

* Experience with deploying , configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic

* Experience with Database backup and restoration activities (Oracle, DB2, SQL)

* Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL

* Knowledge of queuing message systems (JMS and WebSphere MQ)

* Competent understanding of UNIX, (AIX, SUN, LINUX), and Windows operating systems

* Familiar with batch processing logic and concepts

* Ability to troubleshoot and resolve complex application and technical problems

* Knowledge of Programming / scripting (Java, C++) a plus

* Ability to grasp new and/or unfamiliar technologies quickly

* Understanding of Virtualization Technologies

* Familiarity with Oracle Revenue Management and Billing application, Edge Framework, Oracle Health insurance applications, or Documaker applicationsDetailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Support

Location: MX-MX,Mexico-Guadalajara/Zapopan

Job Type: Regular Employee Hire

Organization: Oracle
Financial Services Global Business Unit Applications Support Engineer-21000OOO Applicants are required to read, write, and speak the following languages: English, Spanish

Preferred Qualifications

The Financial Services Global Business Unit is actively engaged in the evolution of Oracle’s application cloud development and are looking for talented individuals who want to be involved in the exciting chapter of FSGBU support. We are actively engaged in evaluating and implementing new support processes and tools to help meet SaaS customer support requirements and provide first class support to both our cloud and on-prem customers

If you are a highly analytical, articulate thinker who enjoys team collaboration and want to contribute to a new way of supporting our customers, we want to hear form you. Contributors will work directly with customers to capture and understand their issues and document the progress of product solutions in our service request system. Team members will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space. This is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team’s goal to provide best of class support

RESPONSIBILITIES INCLUDE:

* Providing real time responses to customer inquiries.

* Interact with our customers via the telephone, web and other electronic channels.

* Become a skilled engineer by working with a wide range of Oracle products.

* Research, re-create and test issues.

* Create knowledge notes for resolved issues.

* Act as a team member that contributes to solutions and customer satisfaction.

* Adapt to a fast paced and changing technical environment.

* Manage your time to effectively address all of your customers needs.

* Assist in providing regional coverage for FSGBU products

* Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams

* Work with other lines of business in the Global Business Units to develop SaaS solutions

* Participate on various projects and initiative to support business processes

REQUIRED Qualifications and Skills:

* Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience

* Excellent verbal and written communication skills in English

* Desire advocate for customers and drive success through issue resolution

* Develop effective working relationships with customers and internal teams

* Ability to multi-task and work on many client issues at once

* Strong team work ethic required to successfully meet operational goals

* Strong organizational Skills

* Experience using Microsoft Excel and other tracking tools

* Understanding of Cloud services

DESIRED Qualifications and Skills:

* Experience with deploying , configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic

* Experience with Database backup and restoration activities (Oracle, DB2, SQL)

* Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL

* Knowledge of queuing message systems (JMS and WebSphere MQ)

* Competent understanding of UNIX, (AIX, SUN, LINUX), and Windows operating systems

* Familiar with batch processing logic and concepts

* Ability to troubleshoot and resolve complex application and technical problems

* Knowledge of Programming / scripting (Java, C++) a plus

* Ability to grasp new and/or unfamiliar technologies quickly

* Understanding of Virtualization Technologies

* Familiarity with Oracle Revenue Management and Billing application, Edge Framework, Oracle Health insurance applications, or Documaker applicationsDetailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Support

Location: MX-MX,Mexico-Guadalajara/Zapopan

Job Type: Regular Employee Hire

Organization: Oracle
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