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2 months ago
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Field Service Engineer


Thermo Fisher Scientific
Location: Swindon
Job type: Permanent
Sector: Manufacturing
Category: Maintenance Jobs
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Job ID : 100849BR

Location : United Kingdom - Oxford
United Kingdom - Swindon

Job Description

Location
Swindon, Oxford, High Wycombe

The job:

Responsible to deliver all Service activities for designated product line. This is could include Installation including related customer introduction, Repairs, Maintenance Services, Qualification Services, Depot Repair, Hot Lines, etc. Additionally, customer relationship management for achieving:
- Satisfied customer becoming loyal customers
- Highest first time fix rates / lowest mean time to repair
- Lowest repeated call rates

What will you do?

* Assure responsive telephone support and diagnostics, as well as on-site Services to exceed the customer’s expectation. Ensure our customer are successful when using Thermo Fisher Scientific instruments. Actively promote our contract products and other services.

* Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.

* Follow our ethical business conduct guidance.

* Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

* Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Manager, others).

* Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)

* Assures alignment of all activities at the customer site with the rest of Thermo Fisher Scientific and informs other business partners of important information with respect to our customers (e.g. information about new purchases via lead generation)

* Contributes to the field service business by actively participating to the continuous improvement initiatives within IES.

Who we are looking for:experience, skills & abilities

* Professional background in Electronics/Chemistry/Engineering or related subjects
* Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
* Strong problem solving skills
* Good verbal and written communication skills, ability to work across all levels, functions and regions
* Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
* Excellent inter-personal, self-motivational and negotiating skills
* PC skills
* Driving License
* Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
* Good English skills, both verbal and written
* Driving License
* Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
* Good English skills, both verbal and written

What’s in it for you:
* Competitive package including Local bonus
* Excellent benefits - Private healthcare, contributory pension scheme, life assurance + flexible additional benefits.
* 25 days annual holiday plus UK bank holidays
* Training, career progression and opportunities within a world leader in serving science.

About us:

As the world leader in serving science, our work is more than something that fills our days. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Each one of our 70,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realise your best – professionally and personally.

Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. !
Job ID : 100849BR

Location : United Kingdom - Oxford
United Kingdom - Swindon

Job Description

Location
Swindon, Oxford, High Wycombe

The job:

Responsible to deliver all Service activities for designated product line. This is could include Installation including related customer introduction, Repairs, Maintenance Services, Qualification Services, Depot Repair, Hot Lines, etc. Additionally, customer relationship management for achieving:
- Satisfied customer becoming loyal customers
- Highest first time fix rates / lowest mean time to repair
- Lowest repeated call rates

What will you do?

* Assure responsive telephone support and diagnostics, as well as on-site Services to exceed the customer’s expectation. Ensure our customer are successful when using Thermo Fisher Scientific instruments. Actively promote our contract products and other services.

* Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.

* Follow our ethical business conduct guidance.

* Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

* Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Manager, others).

* Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)

* Assures alignment of all activities at the customer site with the rest of Thermo Fisher Scientific and informs other business partners of important information with respect to our customers (e.g. information about new purchases via lead generation)

* Contributes to the field service business by actively participating to the continuous improvement initiatives within IES.

Who we are looking for:experience, skills & abilities

* Professional background in Electronics/Chemistry/Engineering or related subjects
* Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
* Strong problem solving skills
* Good verbal and written communication skills, ability to work across all levels, functions and regions
* Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
* Excellent inter-personal, self-motivational and negotiating skills
* PC skills
* Driving License
* Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
* Good English skills, both verbal and written
* Driving License
* Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
* Good English skills, both verbal and written

What’s in it for you:
* Competitive package including Local bonus
* Excellent benefits - Private healthcare, contributory pension scheme, life assurance + flexible additional benefits.
* 25 days annual holiday plus UK bank holidays
* Training, career progression and opportunities within a world leader in serving science.

About us:

As the world leader in serving science, our work is more than something that fills our days. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Each one of our 70,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realise your best – professionally and personally.

Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. !
Apply

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