6 months ago
Becoming a Field Service Engineer with Capita Secure Software and Technology:
The Field Service Engineer is part of a group of personnel working to provide support to users of existing Services in order to:-
Address issues with a supported Service that have been identified to the Service Desk through the Incident Management process
Effect changes to the supported infrastructure that resolve Incidents and Problems
Assist with implementing new Services to the customer and, when needed, provide information that can be used for Service Improvement.
You will be required to work a shift pattern which covers 7 days a week, 9am – 5pm per day, 365 days per year. This is normally 6 days on, 3 days off on a rota basis. Your shift hours will be rostered within this pattern and will be agreed and communicated to you via your line manager.
You are entitled to 33 days holiday annually and is inclusive of Bank Holidays.
What you will do:
The primary focus of the roles is to provide an effective response to requests for service, Incident and Problem management activities. The activities will be primarily based on customer sites in the relevant service Area. There will be extensive liaison and communication with customer representatives to assist in the resolution of service related issues and inter-action with other supporting teams. There will be self-management responsibility for asset tracking and management - to ensure an adequate supply of spare equipment is maintained within the region. Accurate and effective completion of service related documentation to ensure there is an accurate record of service related activities. Additionally - ongoing cooperation and information sharing with other Field Service personnel - ensuring that knowledge base is kept up to date and current for known errors and FAQ's
Your experience will include:
* Hardware test and Measurement
* Windows 7 and 10
* IP/Data Comms
* Customer Facing Skills
* Valid UK Driving licence
* Windows 2000 and 2010
* Full UK drivers licence and be able to obtain Security Clearance.
About Capita Secure Software and Technology
Capita Secure Software and Technology is a leading supplier of technology-enabled solutions and services across both the private and public sectors. We’re particularly well known for our specialist software solutions in education and children’s services, emergency services, financial service, healthcare and local government. Everything we do aims to make the most of assets and resources to achieve optimal operational efficiency for our customers – and joining this team, so will you.
Secure Software and Technology are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What’s in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.
You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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