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17 days ago
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Field Manager GLAS Subscription & Usage Management EMEA/JAPAC - M2/3


Oracle
Location: UK
Job type: Permanent
Category: Management Jobs
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Field Manager GLAS Subscription & Usage Management EMEA/JAPAC - M2/3-21000M2P Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

Organization

The Global Licensing and Advisory Services (GLAS) Subscription & Usage Management (SUM) Organization works directly with the Oracle SaaS customers to provide services and education on Oracle SaaS Subscription and Usage Management. Our offerings are aimed at improving the Customer Experience to manage and control their usage of subscribed application products.

The key deliverables of the business unit are:

* Customer support for Usage Management questions

* Proactive engagements with Oracle Cloud Customers to facilitate Subscription Usage Management

* Provisioning of Tools and Information to simplify Subscription & Usage Management

* Offering Training, Education and Guidance to better control Cloud Service Usage

* Offering Best Practices in Asset Management Practices for Cloud Services

Role

The Cloud Subscription & Usage Management Manager will be responsible for recruiting, educating and operating the SaaS Subscription & Usage Management team for EMEA and JAPAC.

The SaaS Subscription & Usage Management team is directly engaging with Oracle SaaS customers to advise and support them to optimize their User and Usage management. It is a team of highly specialized consultants that are dedicated to improve the overall customer experience with their services. The team is geographically distributed over the designated region.

The SaaS Subscription & Usage Management team will work closely with other Oracle teams with a focus on covering all customer segments. The role will support key projects and Oracle’s global go to market strategy.

Scope

* Builds, manages and leads a local/virtual team

* Owns assigned activities and objectives

* Works with other Executives and Teams from GLAS, Product Development, Sales and Operations

Responsibilities

* Leads, manages and motivates a team of Consultants to achieve specific objectives and KPIs to provide a leading customer experience in the SaaS Cloud Usage space

* Promotes implementation of pro-active SaaS usage management at customers

* Provides quality assurance and usage guidance

* Actively contribute to build a vision, strategy & concept to deliver Usage Management Services to Oracle Customers

* Marketing of the SaaS Subscription & Usage Management Services to customers & internal stakeholders

* Monitors and assesses other vendors and their usage management platforms

* Collects feedback from the Customers and the market and influences GLAS Subscription & Usage Management Program Development to improve the overall customer experience

* Informs, educates and trains customers to improve usage management skills

* Effectively communicates relevant information to the team and all levels of the organization

* Builds & communicates with a network of relevant executives within Oracle and participates in meetings related to the delivery of services for the improved customer experience in the area of subscription usage management

* Operates in line with Oracle’s processes/procedures & core values

* Is responsible for coaching, performance management, and career development of the team

* Defines and drives the recruiting process

Qualification

* University degree or equivalent combination of studies and experience in Computer Science

* Typically 5 years of experience in a customer-facing role in the technology industry: consulting, account management, value engineering or customer success with at least 2 years’ experience in people management.

* Minimum 5 years of experience with Oracle SaaS products, preferably in SaaS Usage or User Management.

Competencies

* A proven track record in a business that provides services ideally within the IT asset management

* Passionate leader capable of selling on added value and influencing key decision makers

* Ability to develop strong, constructive relationships with multiple strategic stakeholders in international work environment

* A hard-working ethos who is disciplined and reliable in executing company processes and strategies

* Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts

* Proven people management skills, including delegation, coaching and motivation

* Fluent in English, any other language is an asset.

* Percentage of travel may be required

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).Detailed Description and Job Requirements

Provides people management for the delivery of license management services and programs to customers and partners in managing their compliance with Oracle's contractual agreements, while ensuring productivity, revenue and value contribution to Oracle's business. Implements, directs, and monitors auditing policies, procedures, and standards.

Creates the business plan, objectives and KPI*s for the team aligned to strategy, to ensure Oracle's intellectual property is protected in the market through delivery of license management services and programs including license reviews, enterprise agreement management and license management advisories. Manages activities of the team and sets priorities to ensure license management objectives are met through recruitment, performance management and talent management. Drives execution of team charter through efficient processes, quality and productivity, enabling collection of compliance revenue and ensuring customer and partner satisfaction. Takes ownership in resolving customer and partner escalations and drives resolution of compliance issues. Verifies team adoption of Oracle and audit related procedures/processes in ensuring quality of deliverables. Communicates progress of license management activities to management and relevant stakeholders. Represents on behalf of the LMS organization, internally and externally, to promote adoption of license management best practices.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Ability to deal with customers in complex business situations. University degree or equivalent combination of studies and experience. 1-2 years experience in people management is preferred. IT/asset management consulting, audit or customer management background in the software industry.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Finance

Location: Bahrain

Other Locations: Oman, Taiwan, Hungary, Greece, Malaysia, Sri Lanka, Qatar, Egypt, Poland, Viet Nam, Japan, Indonesia, Thailand, Saudi Arabia, United Arab Emirates, Turkey, Czech Republic, Korea, Republic of

Job Type: Regular Employee Hire

Organization: Oracle
Field Manager GLAS Subscription & Usage Management EMEA/JAPAC - M2/3-21000M2P Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

Organization

The Global Licensing and Advisory Services (GLAS) Subscription & Usage Management (SUM) Organization works directly with the Oracle SaaS customers to provide services and education on Oracle SaaS Subscription and Usage Management. Our offerings are aimed at improving the Customer Experience to manage and control their usage of subscribed application products.

The key deliverables of the business unit are:

* Customer support for Usage Management questions

* Proactive engagements with Oracle Cloud Customers to facilitate Subscription Usage Management

* Provisioning of Tools and Information to simplify Subscription & Usage Management

* Offering Training, Education and Guidance to better control Cloud Service Usage

* Offering Best Practices in Asset Management Practices for Cloud Services

Role

The Cloud Subscription & Usage Management Manager will be responsible for recruiting, educating and operating the SaaS Subscription & Usage Management team for EMEA and JAPAC.

The SaaS Subscription & Usage Management team is directly engaging with Oracle SaaS customers to advise and support them to optimize their User and Usage management. It is a team of highly specialized consultants that are dedicated to improve the overall customer experience with their services. The team is geographically distributed over the designated region.

The SaaS Subscription & Usage Management team will work closely with other Oracle teams with a focus on covering all customer segments. The role will support key projects and Oracle’s global go to market strategy.

Scope

* Builds, manages and leads a local/virtual team

* Owns assigned activities and objectives

* Works with other Executives and Teams from GLAS, Product Development, Sales and Operations

Responsibilities

* Leads, manages and motivates a team of Consultants to achieve specific objectives and KPIs to provide a leading customer experience in the SaaS Cloud Usage space

* Promotes implementation of pro-active SaaS usage management at customers

* Provides quality assurance and usage guidance

* Actively contribute to build a vision, strategy & concept to deliver Usage Management Services to Oracle Customers

* Marketing of the SaaS Subscription & Usage Management Services to customers & internal stakeholders

* Monitors and assesses other vendors and their usage management platforms

* Collects feedback from the Customers and the market and influences GLAS Subscription & Usage Management Program Development to improve the overall customer experience

* Informs, educates and trains customers to improve usage management skills

* Effectively communicates relevant information to the team and all levels of the organization

* Builds & communicates with a network of relevant executives within Oracle and participates in meetings related to the delivery of services for the improved customer experience in the area of subscription usage management

* Operates in line with Oracle’s processes/procedures & core values

* Is responsible for coaching, performance management, and career development of the team

* Defines and drives the recruiting process

Qualification

* University degree or equivalent combination of studies and experience in Computer Science

* Typically 5 years of experience in a customer-facing role in the technology industry: consulting, account management, value engineering or customer success with at least 2 years’ experience in people management.

* Minimum 5 years of experience with Oracle SaaS products, preferably in SaaS Usage or User Management.

Competencies

* A proven track record in a business that provides services ideally within the IT asset management

* Passionate leader capable of selling on added value and influencing key decision makers

* Ability to develop strong, constructive relationships with multiple strategic stakeholders in international work environment

* A hard-working ethos who is disciplined and reliable in executing company processes and strategies

* Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts

* Proven people management skills, including delegation, coaching and motivation

* Fluent in English, any other language is an asset.

* Percentage of travel may be required

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).Detailed Description and Job Requirements

Provides people management for the delivery of license management services and programs to customers and partners in managing their compliance with Oracle's contractual agreements, while ensuring productivity, revenue and value contribution to Oracle's business. Implements, directs, and monitors auditing policies, procedures, and standards.

Creates the business plan, objectives and KPI*s for the team aligned to strategy, to ensure Oracle's intellectual property is protected in the market through delivery of license management services and programs including license reviews, enterprise agreement management and license management advisories. Manages activities of the team and sets priorities to ensure license management objectives are met through recruitment, performance management and talent management. Drives execution of team charter through efficient processes, quality and productivity, enabling collection of compliance revenue and ensuring customer and partner satisfaction. Takes ownership in resolving customer and partner escalations and drives resolution of compliance issues. Verifies team adoption of Oracle and audit related procedures/processes in ensuring quality of deliverables. Communicates progress of license management activities to management and relevant stakeholders. Represents on behalf of the LMS organization, internally and externally, to promote adoption of license management best practices.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Ability to deal with customers in complex business situations. University degree or equivalent combination of studies and experience. 1-2 years experience in people management is preferred. IT/asset management consulting, audit or customer management background in the software industry.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Finance

Location: Bahrain

Other Locations: Oman, Taiwan, Hungary, Greece, Malaysia, Sri Lanka, Qatar, Egypt, Poland, Viet Nam, Japan, Indonesia, Thailand, Saudi Arabia, United Arab Emirates, Turkey, Czech Republic, Korea, Republic of

Job Type: Regular Employee Hire

Organization: Oracle
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