What is the purpose of the role?
The purpose of this role is to be responsible for carrying out field investigations into complex operational problems, and identifying solutions to improve operational efficiency and customer satisfaction within a defined geographical area. In addition to provide technical support and to be the key liaison between install base managers who have ownership of the Thames Water assets, and the supply chain (such as MICA), for the coordination of operational resources for unplanned work and operational events. Ensure that the area is run appropriately to hit business plan targets driving for best practise with colleagues while driving for optimisation and efficiency on sites to continually improve the performance, by managing, resolving and escalating risks to maintain an appropriate level of asset availability.
What makes this role unique?
The successful candidate will be working with a wide variety of Thames Water assets and suppliers. Additionally this is a high service level based role, with key elements focussed on communication, interpersonal skills and relationship building and management with internal stakeholders and external suppliers.
What will this role involve?
This role is office and field based, and involves work to ensure a high level of customer service and network performance through the provision of network expertise.
Be responsible for the management and delivery of installation projects, of network instrumentation and/or associated equipment on the water infrastructure.
Be responsible for making technical decisions on work being carried out with a principal focus on network and customer impact balanced with appropriate cost control.
Provide information to integrated planning on required network maintenance and improvement to network strategy function to make sure we have a robust, stable and efficient network.
Work with field teams and the customer management function to determine the cause of complex/difficult flow and pressure problems.
Be responsible for working in compliance with company procedures including BOP, health and safety and street works legislation.
What are we looking for?
The successful candidate will possess strong Interpersonal skills and must be a good communicator. Be an effective relationship builder offering both service delivery help and technical support. Therefore be able to demonstrate a can-do attitude in recognising and preventing potential issues, while communicating exceptionally with colleagues to drive a performance management culture. Possess at least three years management experience with strong skills in operations, maintenance, engineering, finance, health and safety legislation, stakeholder engagement and customer focus. Be educated ideally to degree level or equivalent with preferably an engineering or science background. Have excellent people and performance management skills and a strong health and safety and customer based ethic. Be able to demonstrate first rate financial management skills and the ability to identify and achieve financial efficiencies. Excellent organisational and risk management skills.
Thames Water information and salary details
This role is based out of our water treatment works at Coppermills in north east London and will cover the local Thames Water region, so regular travel will be required. Therefore you must possess a clean and full UK driving licence. We are offering a salary up to £41,000 depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 17/04/2019.