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10 months ago
Schneider Electric
Location: Worthing
Job type: Permanent
Sector: Power & Energy
Category: Operations Jobs
Customer Support Engineer - 005SCM

1. Company Profile

Schneider
Electric is the global specialist in energy management. We hire
individuals driven by a desire to impact the world. With a mission to make
the most of our clients' energy, we can help solve the global energy dilemma
by helping companies and individuals make more efficient use of the energy
they already use. We are passionate about delivering real and
innovative solutions in energy management and energy efficiency, making
energy safe, reliable, efficient, productive and green.

Eurotherm by Schneider Electric is a global manufacturer of
instrumentation, systems and services designed for the efficient operation of
industrial processes. The company’s 50 year international reputation as a
provider of innovative solutions across a broad spectrum of vertical markets
is complemented by a range of engineering support services, designed to
improve the performance and effectiveness of customers’ plant-wide assets.

1. Purpose of Role

Responsible for providing technical support
on Eurotherm’s systems and solutions business for the UK & Ireland,
Eurotherm’s group companies and partners across the world.

Geographical areas of responsibility are:

End users - UK & Ireland, Groups Companies &
Partners – rest of world.

The role may require travel within the UK and overseas including
offshore

The successful candidate will be required to work a rota 24/7
shift pattern (typically 1 in 4).

1. Key Responsibilities

Provide
24 hour technical support and breakdown coordination to Eurotherm’s Service
Contract customers via 1 in 4 weekly rota.

* Arrange
Preventative Maintenance work for Service Contract customers.
* Maintain
logistics support for Parts management business.
* Commissioning of
systems and projects.
* Breakdown
response were technical expertise or logistics require.
* On-site technical
expertise support.
* Delivery of
training courses to end users and Eurotherm personnel.
* Specification and
delivery of small solutions and systems.
* 1st and 2nd level
technical support of Eurotherm’s system based products and the systems
themselves.
* Liaise with
R&D to provide solutions to complex technical problems.
* Support for field
service engineers operating in the field both during working hours and
outside working hours when on duty.
* Provide
assistance to the workshop and service centre for the repair of computer
system components and instrumentation Occasional off-shore (oil platform) or
overseas work.
* Nominated non-support activities required by the Technical
Support Manager.

1. Knowledge and
Skills

* Must be able to effectively communicate in the English language.
* Technical competence with excellent
diagnostic and analytical skills.
* Ability to work calmly
and logically in difficult conditions.
* Self motivated and good organizational
skills
* Excellent verbal and written communication skills.
* Broad knowledge of industrial
instrumentation.
* Computer hardware and architecture.
* Ethernet technologies (Switches, Bridges and
Routers etc) and TCP/IP communication.
* Windows XP/Server internals, Client/servers
architectures, domain architectures, virtual machine technology
* Database SQLServer or MSAccess
programming/support experience.
* Programming or scripting language experience.
* Confident when talking on the telephone with
customers, sales people, and other related business contacts.
* Ideally experience of DCS and process
control systems.

1. Minimum Formal Qualifications

HNC/HND with
relevant Engineering experience

Primary Location
: GB-England-Worthing

Schedule
: Full-time

Unposting Date
: Apr 30, 2020, 3:59:00 PM

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