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22 days ago
Amey PLC
Location: Liverpool
Job type: Permanent
Sector: Manufacturing
Category: Manufacturing Jobs
About Amey

Fundamental to living our core values is having great people in our business. That's why we believe that Amey is only as great as the people we employ. We place great value on our people and the contribution they make to our business, that’s why we aim to offer a competitive benefits package to all of our employees. Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year. Amey is an equal opportunities employer.

What is the purpose of this role?

Working as part of the Contact Centre, you will strive to support the team in ensuring that the operations of Amey are running as efficiently as possible whilst being supported by the Operations team.

You will deliver effective and efficient day-to-day service to customers by providing excellent customer service when processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints.

We currently have 2x permanent CSO positions working from home. Our contact centre is based in Liverpool however due to the remote working, we are open to applicants based elsewhere in the UK.

Shift pattern: 8pm - 8am. 38.5 hours per week (4 nights on / 4 nights off)

We are offering a competitive salary of £20,000 per annum.

BPSS clearance will be undertaken for the successful applicant.

Start date ASAP.

What will this role involve?

• The ability to drive our culture & values from within the team
• A thirst for knowledge enabling you to continually stay up to speed with the fast-paced nature of the utilities industry
• The ability to work under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative
• The ability to handle diverse workloads
• Being conversant utilising multiple works management systems
• Handling and resolving telephone and email enquiries from clients, tenants and colleagues
• Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
• Understanding of each contract’s response times and service level agreements (SLAs)
• Identifying and escalating early warnings for risk to response times/SLAs, productivity

What are we looking for?

• You will have an analytical mind and be able to offer great enthusiasm and a proactive approach to the role.
• You will have the ability to adapt to business changes in a positive manner.
• Strong communication skills, both written and verbal
• The ability to drive our culture & values from within the team
• A thirst for knowledge enabling you to continually stay up to speed with the fast-paced nature of the utilities industry
• The ability to work well under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative
• English and Maths Grade C or above
• Experience using Microsoft Office
• Previous Contact centre / Call Centre / Administration experience desired

What makes this role unique?

You will get the opportunity to be part of our successful and growing business whilst working alongside an enthusiastic and inclusive team.

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