about 1 month ago
Cloud Customer Success Manager-21000PW1 Applicants are required to read, write, and speak the following languages: English, Portuguese
Estamos buscando Cloud Customer Success Manager, para suportar o crescimento exponencial de nossa nuvem publica e aumentar, ainda mais, a experiência de nossos clientes
Profissionais acostumados ao gerenciamento técnico de contas Enterprise, e a monitorar e gerenciar a adoção e saúde de projetos de nuvem publica.Detailed Description and Job Requirements
Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.
Responsible for participating in customer engagements to collaboratively design and implement solutions. May work directly with customers to gather requirements, develop architectures and translates business needs into solutions. Implements solutions and ensures successful deployments through code development and scripting. Displays product/application understanding through more customized presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions and customer success. Further builds business and technical acumen.
Minimum qualifications include: 5 years experience with computer applications and tools required. Ability to travel 25% international and domestic. Preferred but not required qualifications include: Bachelor of Science-level university degree in Computer Science, Math, Engineering from accredited university; and/or relevant 5 years technical experience. Expertise in system and application design; Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification; Solving technical problems with customers in technical environments.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Job: Pre Sales
Location: BR-BR,Brazil-Sao Paulo
Job Type: Regular Employee Hire