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11 months ago
FM Conway
Location: UK
Job type: Permanent
Category: Operations Jobs
Call Centre OperativeLocation: North Acton, Ealing, Greater LondonConway Aecom are looking to recruit a Call Centre Operator to join the team based in North Acton. This is a great opportunity join a growing, high-profile company where you can make your mark.The Service Call Centre Operator RoleReporting to the Service Control Centre Manager, the Service Control Centre Operator plays a key role delivering excellent customer service to various people including clients and members of the public.Responsibilities of our Call Centre Operator* To manage incidents as they are reported across the North West territory using systems from both Conway Aecom & London Highways Alliance Contract (LoHAC).* To take incoming calls, which will be from the Public, London Streets Traffic Control Centre, the Client and internal customers ensuring that you respond accordingly in the appropriate manner at all times.* To co-ordinate and escalate major incidents that have the potential to cause harm or disrupt the public.* Ensure all operational related client service performance indicators are met and provide evidence to validate such indicators.What we’re looking for in our Call Centre Operator* Excellent customer service skills* Previous experience within a similar client/customer role* Computer literate* Willing to work a 4 on 4 off shift pattern including days and nightsBenefits of becoming our Call Centre OperatorOur people are our greatest asset and we will offer you a competitive salary with a vast range of benefits such as:* Holiday that exceed statutory limits* Contributory pension scheme* Access to FM Conway’s active discounts on retailers, day trips, sport equipment and airport parking.* Employee Assistant Programme* 24 hour access to our Sevenoaks on site gym with HITT & Yoga classes plus a weekly visit from an external nutritionist* Access to our onsite Sevenoaks restaurant which offers subsidised breakfast & lunch plus a wide range of snacks and drinks.* Life Assurance* Opportunity to study for formal qualifications* Career & professional development.* Vodafone discountsSo if you would like to join the team as our Call Centre Operator then please click ‘apply’ today, we’d love to hear from youApplyBack to search

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