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8 months ago
Location: Belfast
Job type: Permanent
Category: Operations Jobs
Primary Location: United Kingdom,Northern Ireland,Belfast
Education: Bachelor's Degree
Job Function: Human Resources
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18079085


Job Purpose:

Work as a member of the HR Professional Services Team to deliver end to end HR processes and procedures to the UK Franchise.

Job Background/context:

The UK business covers both Citicorp and Citi Holdings. With approximately 8,500 employees in the UK, this role will focus on providing HR support to client groups across the full range of the Citi business lines as follows: Markets, Banking, Private Banking, Consumer, Global Functions, Operations and Technology.

Key Responsibilities:

Employee Relations

Investigate fully and manage the adjudication of background screening discrepancies. Liaise with HR Professional Services Generalists and Employee Relations to obtain necessary approvals.

Support the pre-offer Employment of Relatives Process to ensure the process is followed as appropriate.

Track absence, manage employee referrals to Occupational Health and effectively manage PHI process ensuring the timely notification for 80% + cases.

Manage script and letter bank of materials. Maintain shared files for the team ensuring all required documents are available, up-to-date and organized.

Liaise with ER team for changes to standard letters, query resolution and seeking exceptions

Partner with HRPS Generalist in managing probationary reviews or capability cases, as appropriate. This may include producing minutes, letters and general co-ordination associated with the procedures.

With support, provide advice and guidance to managers on basic ER issues, ensuring the management population is kept up-to-date on policy issues and any employment law risk is effectively managed.

Provide advice and guidance to employees on Citi Policies and Procedures, if escalated from HRSS.

Work with other HR colleagues and specialists whose services have an impact on the employment relationship (e.g. Reward and Mobility, Learning, Resourcing and Employee Relations).

Redundancy/Reduction in Force (RIF)

RIF Calculators

RIF Letters

RIF Scripts

Requesting Settlement Agreements/Sending Settlement Agreements

Printing RIF Packs

Booking Rooms

Updating RIF Tracker

Tracking Certified Person Exits (ensuring correct off-boarding process is followed)

When required, support individual consultations

Contacting Outplacement

Answering queries

Updating QandA documents

Managing sensitive access issues

Communicating/Updating HRPS

Updating RMS/Completing Upload Templates

Site HR Activities

Support for the Academy Programme

Induction Programme

Select Benefits Fair

Annual Monitoring Return and Article 55

Other HR activities to support the site.

Event Management and General Administration

Organising and booking all visitor logistics

Event Management

General HR Admin e.g. stationary orders, purchase orders

Senior Manager Travel and Expense Management

File and storage Management

General support as required by Head of HRPS

Other general activities to support the HR Function

Employee Relocation and Mobility

Support and manage the mobility process to include managing Employment of Relatives review and approval.

Complete the Mobility Pro-Forma’s and update the tracker on all moves. Work with Mobility, Deferred Comp and Tax to ensure that all matters concerning the employee are well understood prior to any move occurring.

Manage the cross border transfer process to ensure that the move is as efficient and seamless as possible.

Employee Reward

Respond to Requests for Information from Resourcing to provide Compensation and Performance information in support of the internal mobility process.

Support the annual performance review process by running reports from GTMS at key intervals, as required.

Support the production of promotion letters to the required standard and work closely with the Compensation Team to ensure accuracy and timely completion.

Employee Learning and Development


Conduct exit interviews and report on trends or specific issues raised.

Work with the HCRA COE and request reports as required.


Co-ordinate and deliver individual projects and support HRPS Generalist on larger team projects.

Initiation and participation in project initiatives to improve HR productivity through process re-engineering.

Development Value:

This role provides the opportunity for the incumbent to develop their HR skills and experience particularly in the area of employee relations, employee reward, relationship management, policy interpretation and decision-making. The development opportunities which come with this position will be of particular interest to anyone who aspires to progress into an HR Generalist position.



Good understanding of GB/Northern Ireland employment law, policies and systems.

Highly numerate and literate, able to communicate well both verbally and in writing.

Strong reporting and HR administration experience.


Advanced skill set with MS Office, particularly Excel, Powerpoint, Word. Knowledge of WebEx and capability of working with SharePoint advantageous.

Proficient in the use of HR systems, preferably Peoplesoft

Excellent written, numerical skills and analytical skills

Flexibility of approach and an optimistic bias or “can do” attitude.

Ethical approach and absolute discretion

Accuracy and attention to detail

Team oriented


Degree in Business, Human Resources Management or related discipline preferred

Proven track record of delivery in a busy environment.


Business Acumen - knows how businesses work. Understands how business is supported and how HR supports that strategy.

Results Orientated - persists and manages under pressure to achieve targets and produce results

Situational Analysis - ability to approach and consider a problem without rushing to a solution

Tolerance for Ambiguity - willingness to live with the discomfort that comes from change

Strong organisational skills: organise and drive personal work flow and follow-up to completion.

Time sensitive and productive: ability to be responsive and prioritise tasks, work to tight deadlines, expedite and chase to completion.

Confident but tactful and diplomatic communicator: both verbal and written.

‘Process improvement’ mindset to increase the effectiveness and efficiency of the services offered.

Resilient under pressure, self-motivated and optimistic in a fast paced and demanding environment.

Self-Aware - To know yourself well, leverage your strengths effectively and know how to compensate for your weaknesses. The ability to read one’s emotions and recognize one’s impact and adapting one’s personal style accordingly.

Influencing - Ability to use resources of own network to fulfil organizational objectives and the ability to persuade others about the importance and effectiveness of HR programs and gain their support.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

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