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5 months ago
BNP Paribas
Location: UK
Job type: Permanent
Category: Architects Jobs
BNP Paribas Securities Services is a multi-asset servicing specialist with local expertise in 36 markets around the world and a global reach covering 90+ markets. This extensive network enables us to provide our institutional investor clients with the connectivity and local knowledge they need to navigate change in a fast-moving world.

As of 31 December 2018, BNP Paribas Securities Services had USD 10.660 trillion in assets under custody, USD 2.662 trillion in assets under administration, 10,545 funds administered and 11,932 employees.

The BP2S UK IT & Engineering Function
exists to provide IT services for BP2S Fund services business lines in the UK,
and BPSS Fund services locations globally where UK managed applications are
deployed, for example Singapore, Chennai.

The organisation of the department is set
around functional domains owning UK applications and covering ‘change the bank’
services (Engineering and IT services for change). All services linked to
production support are centralised and owned within the UK Platforms
infrastructure and services team. UK platforms infrastructure and services
focuses on:

* Ensuring optimal quality of support on our UK applications (functional / technical), leveraging a global footprint and 24/7 services
* Ensuring strong oversight of infrastructure services delivered by central partners to ensure continuity, resiliency and scalability of our UK platforms (all infrastructure environment)

Purpose
of the position:

Your role will be to provide AAI oversight,
consisting of a number of staff who are application support professionals with
varying levels of expertise and experience. The role is to oversee the AAI
support team to ensure they are performing at optimum levels and prioritising
their workloads effectively. Day to day management of the individuals is key
and an absolute requirement. Good communication skills and the ability to build
relationships with the various teams across IT and build a high level
understanding of the functions they perform. Ability to stay calm under
pressure is essential for this role. Providing 3rd level support is
also a key part of this role, to ensure end to end services and interactions
between applications remain live as expected.

The individual will be interfacing with
senior members of the organisation and will therefore be required to deliver
precise and concise messages in a timely fashion. The individual needs to be
approachable and responsible for handling all reported issues, managing the
issues through to resolution as swiftly as possible. Forging good working
relationships with the existing service delivery teams, which are
geographically distributed, will be of high importance for success in this
role. You are required to provide regular progress updates and escalate when
required.

Key
Responsibilities:

* Assess all reviews proposed changes raised to the AAI team from a technical and functional perspective
* Chair and manage all internal stakeholder meetings pertaining to the AAI teams responsibilities and assign appropriate actions at the initial stage
* Chair and manage any client meetings on technical interfacing solutions or setups
* Design & contribute towards the requirements architecture solution leveraging on existing support models
* Actively own Continuous Service Improvement initiatives
* Ensure training plans are in place to upskill resources globally
* Monitoring and supporting production integration solutions
* To have a strong customer focus in order to provide a professional support service to both internal and external cliental
* To provide solid input streamlining the support area (i.e. suggesting where process or procedures can be improved without the introduction of risk & then implementing the improvements through to completion)
* Willingness to take a flexible approach to working hours to meet the demands of the team
* Adherence to internally documented procedural standards
Maintain knowledge base and share experience with Global support team members and the Global IT departments as appropriate
* Escalate issues which cannot be resolved by you / your team, in a timely manner
* Fully responsible for delivery of key feeds within the agreed SLA
* Use business and application knowledge to investigate issues raised & assist in the production of incident reports
* Liaise with other team’s members to ensure that all issues are resolved in a time efficient manner
* Liaise with global locations support areas to ensure that all support documentation is created and that new functionality is handed over in an efficient way
* A self-starter – motivated and inspiring for staff and peers
* Ability to work in a rapidly changing environment and work to tight deadlines
* Ability to identify problems, propose solutions and achieve agreement with the relevant users
* Will be required to perform ‘on call’ support duties

Skills and Experience required

Essential:

* Adaptability
* Results and quality orientation
* Communication
* Customer focus
* Decision making
* Team work
* Innovation and continuous improvement

Desirable:

* Exposure to front and back office aspects of Asset Management
* Very broad IT Knowledge
* Technical knowledge in database systems and/or data warehouses

Qualifications
required for the role:

Essential:

* Unix language experiences
* Clear aptitude for service delivery excellence
* Good problem solving and analytical skills
* Customer focussed approach to work
* Minimum 3 years’ experience in a support environment
* Knowledge of investment management organisations required
* Ability to cope well and remain calm under pressure
* Good communication skills, both written and verbal
* A quick learner

Desirable:

* Firm knowledge and qualification in ITIL based practices

Equal Opportunities

BNP Paribas promotes equality of
opportunity and is committed to ensuring that no individual is discriminated
against on the grounds of age, disability, gender reassignment, marriage or
civil partnership status, pregnancy and maternity, race, religion or belief,
sex or sexual orientation.

*LI-GB1

Please note that we are unable to progress applications at this time from candidates who require sponsorship under a Tier 2 General Visa. The role does not meet the required skill level for us to issue a Certificate of Sponsorship under Tier 2.

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