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about 1 year ago
Location: Stevenage
Job type: Permanent
Category: Networks and Systems Jobs
This role may require the incumbent to work the occasional (infrequent basis) shift work to satisfy a particular operational need.

Other responsibilities include:

• Part of the GCB WAN/LAN Operate Support Team.

• Responsible for providing a high level of support and advice to all of the accounts that are currently supported by the shared networks teams.

• Involved with small to medium sized project work with supervision from implementation team. (Includes MSCs & Planned work requiring assistance from the NOC) • Mentor to engineers, as well as training and coaching all team members.

• Takes ownership of incidents and progresses them through to resolution.

• Takes escalations from engineers and ensures all high severity incidents are escalated to the PIT (Problem Incident Team).

• Investigate service improvements and make recommendations based on these investigations.

• Able to work in a team or on their own with no or very little supervision.

• Produce and present service reports using tools available, e.g. eHealth.

• Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required.

• Takes ownership of more complex issues than at TSS2 level.

• Escalates to SDM where required.

• Stands in for team leader.

• Well established, self-sufficient team member.

• Takes escalations from SDM and TSS2.

• Raise, support and progress MSCs if required.

• 3rd party management where technical dialogue is required with 3rd party engineers.

• Detailed analysis of logs and other output from network devices.

• Packet capture analysis.

• Participate in a call out rota where required.

• Ability to work at short notice (within reason) when required

Mandatory Skills Required:

• Must hold one or more certification(s) in JNCP – ie JNCIE – SP, JNCIP – SP, JNCIS – SP, JNCIA-Junos.

• Minimum of two years commercial networking experience.

• Strong, in depth knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.

• Strong in depth knowledge of networking hardware, especially from the Juniper family, Experience of network implementation work.

• Working knowledge of ISDN, VPN, Broadband solutions.

• Experience with network monitoring and troubleshooting tools.

Desirable Skills Required:

• Cisco Certified Network Associate.

• Previous experience of network design.

• ITIL Foundation or knowledge of ITIL processes.

• Understanding of network security.

• Wireless.

• Firewalls.

Additional Information

Bonus Eligibility

* Requisition ID: 190005ZU

Contact Information

* Shift: Rotating

* Posting Date: Apr 23, 2019

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