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10 days ago
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2nd Tier TL Support Engineer


Fujitsu
Location: Basingstoke
Job type: Permanent
Sector: Manufacturing
Category: Networks and Systems Jobs
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2nd Line Support Team Lead (24x7)

Location: Basingstoke (BCP Alternate - Bracknell )

Are you positive with a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to join the DJSC 2nd Line Support Team for our customers across the region.

This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for a 2nd Line Support Team Lead to manage & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:

* Performance Management: Service Management, Performance/People Management, Communication and Recruitment

* Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.

* Incident Management: Incident logging, triage and assignment on both the CA Service Desk (CASD) and SharePoint. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.

* Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's

* Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.

* Change Management: Support and participate as required in all Change Management Activities

* Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Your experience

* Experience in managing/leading a service desk team

* Experience in supporting secure IT infrastructures

* Experience in incident resolution and/or system management of secure IT infrastructures

* Base understanding of Systems Centre Operations Manage 2019

* Base understanding of Systems Centre Configuration Manager Version 1910

* Good understanding of VMware ESX and vCentre

* Anti-Virus management and reporting

Shape your world and achieve together

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all.

If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co-create the future at Fujitsu.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

#Shapeyourworld

.

Additional Information

* Business Area: DNS Secure Managed Services

Bonus Eligibility

* Requisition ID: 210000ZD

Contact Information

* Shift: Day Job

* Posting Date: Apr 14, 2021
2nd Line Support Team Lead (24x7)

Location: Basingstoke (BCP Alternate - Bracknell )

Are you positive with a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to join the DJSC 2nd Line Support Team for our customers across the region.

This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for a 2nd Line Support Team Lead to manage & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:

* Performance Management: Service Management, Performance/People Management, Communication and Recruitment

* Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.

* Incident Management: Incident logging, triage and assignment on both the CA Service Desk (CASD) and SharePoint. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.

* Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's

* Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.

* Change Management: Support and participate as required in all Change Management Activities

* Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Your experience

* Experience in managing/leading a service desk team

* Experience in supporting secure IT infrastructures

* Experience in incident resolution and/or system management of secure IT infrastructures

* Base understanding of Systems Centre Operations Manage 2019

* Base understanding of Systems Centre Configuration Manager Version 1910

* Good understanding of VMware ESX and vCentre

* Anti-Virus management and reporting

Shape your world and achieve together

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all.

If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co-create the future at Fujitsu.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

#Shapeyourworld

.

Additional Information

* Business Area: DNS Secure Managed Services

Bonus Eligibility

* Requisition ID: 210000ZD

Contact Information

* Shift: Day Job

* Posting Date: Apr 14, 2021
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