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about 1 year ago
Location: UK
Job type: Permanent
Sector: Manufacturing
Category: Systems Engineering Jobs

You will be focusing especially on our customer base in the UK for software dedicated to system level simulations. This is a customer-facing role which requires ensuring that end-user customers receive timely and high-quality customer care.

Ideally the candidate should have proven expertise in system simulations (0-1D) scaling from middle to larger number of elements in the models. Experience with mathematical modelling using Modelica language is a definite plus.

Job responsibilities

The primary responsibility is to support and help grow customer use of IGNITE. This includes, but is not limited to:

* Delivering Application Engineering projects on time and to budget

* Helping to identify potential Application Engineering leads from support enquiries

* Providing model setup, execution and analysis

* Providing customer- training courses, for which the successful candidate will be responsible for generating the training material

* Visiting Ricardo Software customers

* Ensuring timely communication regarding product updates (documentation and releases) to customers

* Reporting customer feedback to product management and development teams

* Maintaining close collaboration with the IGNITE development team

* Working with colleagues in technical consulting to collect and coordinate data used on projects

The secondary responsibility is to assist commercial staff with:

* Technical presentations and product demonstrations and

* Supporting product evaluations by potential customers

* Creating example applications to support the commercial team

* Supporting Application Engineering Manager with proposal input

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